Alignment Health was founded with a mission to revolutionize health care with a serving heart culture. Through its unique integrated care delivery models, deep physician partnerships and use of proprietary technologies, Alignment is committed to transforming health care one person at a time.

By becoming a part of the Alignment Health team, you will provide members with the quality of care they truly need and deserve. We believe that great work comes from people who are inspired to be their best. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment community.

Position Summary:

Looking for an enthusiastic Telesales/Retention Representative who will be responsible for generating leads to meet and exceed individual sales production of new enrollments and help retaining existing members within company health plan(s). The ideal candidate must be friendly, professional and genuinely interested in the needs of our prospects/members to proactively address various customer related needs.

The Telesales Representative reports to the Telesales Manager.

General Duties/Responsibilities:

(May include but are not limited to)

• Responsible for meeting and exceeding monthly goal and retention of existing members.
• Handle inside/in-bound telephone inquiries from prospective members, providers, and other community partners seeking information regarding all lines of business
• Direct prospects to the field sales team when needed
• Conduct outbound calls relevant to enrollment/disenrollment campaigns, requests for information from community events, provider offices, after-hour messages, and website inquiries
• Submit daily activity production reports and/or monthly reports as required.
• Ensure that information and assistance provided is within the standards established by all applicable federal /state laws and regulations and Alignment Health Plan’s Compliance Department
• Understanding of new updates related to company and/or CMS and marketing guidelines required.
• Participate with competitor analysis (SWOTs) Strength, Weakness, Opportunities and Threats within respective market(s) and/or territories as required by management.
• Support other projects within the Sales and Marketing Department as directed by the Management Team
• Must be a team player, share best practices, and attend staff meetings and sales trainings when required.
• Other duties may be assigned.

Supervisory Responsibilities:

This position has no direct employee supervisory responsibilities.

Minimum Requirements:

Minimum Experience:

• Strong knowledge and understanding of the CMS Marketing Guidelines.
• Medicare HMO/PPO Health Plan knowledge and/or health insurance sales background required.
• 4 – 7 Years’ Experience working in a call center and business to consumer telephone sales; experience using CMS Approved call center scripts.

Education/Licensure:

• Must have and maintain active Health/Accident/Life insurance license within respective selling states, currently CA, NC, NV, AZ, TX, and FL (required).

Work Schedule:

• Monday-Friday 5:00AM – 8:00PM, shift will be provided during training. We require our employees to be flexible enough to work any shift, any day of the week during those hours.

Other:

• Bilingual
• A self-starter who is a team player and extremely organized.
• Ability to learn plans and describe/explain to prospects.
• Excellent communicator and presentation skills.
• Solid computer skills (Word, Excel and PowerPoint).

Essential Physical Functions:

While performing the duties of this job, the employee is regularly required to talk and listen. The employee regularly is required to sit for long period of time during Annual Enrollment Period.

Alignment requires all new hires to follow local and/or state requirements regarding the COVID-19 vaccine and booster. If applicable, proof of vaccination and booster will be required as a condition of employment subject to legal exemptions. This policy, which Alignment reserves the right to modify, is part of Alignment’s ongoing efforts to ensure the safety and well-being of its staff and community and to support public health efforts.

Alignment Healthcare, LLC is proud to practice Equal Employment Opportunity and Affirmative Action. We are looking for diversity in qualified candidates for employment: Minority/Female/Disable/Protected Veteran.

If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please contact careers@ahcusa.com.

• DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com.