Job description

Position: Member Service Representative I

Department: Operations

Purpose: To receive and pay out money. Keep records of money and negotiable instruments involved in the credit unions various transactions.

Scope: Under the general supervision of the Branch Manager and direct supervision of the MSR Supervisor, incumbent performs a variety of routine duties related to the tellering function. Must comply with applicable statutes and regulations including, but not limited, to the Bank Secrecy Act, the USA Patriot Act, and follow all policies and procedures set forth thy the credit union.

Reports To: MSR Supervisor

Supervises: None

Machine

Skills: Fax Machine, P.C. experience including using MS Word and Excel, Typewriter, Copy Machine, 10 Key and Microfilm

Job

Specifications: To adequately perform this position, the incumbent must have the communication, mathematical and general business knowledge usually acquired by a high school graduate, plus a minimum of 6 months of cash handling and customer service experience.

Physical

Requirements: Incumbent must be capable of lifting up to 25 pounds. Job requires frequent viewing of computer screen, continual eye coordination and hand/wrist movement and finger manipulation. Must be able to sit and stand for long periods of time as well as stoop, bend and reach overhead.

Duties &

Responsibilities:

· Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.

· Count currency, coins, and checks received by hand or using currency counting machine, in order to prepare them for deposit or shipment to vault.

· Enter customer’s transactions into computers in order to record transaction and issue computer generated receipts.

· Examine checks for endorsements and to verity other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.

· Identify transactions mistakes when drawer is out of balance.

· Order a supply of cash to meet daily needs.

· Prepare and verify cashier’s checks.

· Process transactions from mail and night deposits.

· Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.

· Assist members in answering questions on status of account (i.e., account balance, transaction activity, etc.)

· Provide timely and accurate service for members and maintain the documentation to support any transaction conducted at the credit union.

· Ability to maintain good working relationships with co-workers, supervisor, management, and department head staff and various agency personnel.

· Ensures that work area is clean, secure, and well maintained.

Job Type: Part-time

Pay: From $12.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Cash handling: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

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