OnPoint Medical Group is searching for an outstanding IT Systems Administrator I to join our team! Come join a great group of medical professionals as our network continues to grow!

OnPoint Medical Group is a physician-led network of skilled Primary and Urgent care providers who are committed to expanding access to quality healthcare in the most effective and affordable manner possible.

Our "Circle of Care" has one primary goal – to ensure the health and wellness of members and their families. We do this by providing access to a comprehensive menu of medical services from one unified physician group in their neighborhoods. With doctors, nurses, specialists, labs and medical records all interlinked and coordinated, patient care has never been in better hands.

General Summary

The IT Systems Administrator I is responsible for assisting the Director or Manager of IT in maintaining the design and integrity of internal IT systems. Areas of expertise include installation, configuration, troubleshooting, and maintenance of the following:

• Windows Operating Systems
• Office 365, Azure Active Directory, Intune
• VoIP Phone Systems
• Cloud-based data storage and backups
• Network Equipment e.g. Firewalls, Switches, and Wireless Access Points
• Help desk support relating to internal IT systems and network infrastructure
• Project management and support for various business initiatives, including moves, upgrades, and refreshes of equipment and/or facilities.
• Hardware inventory management through full life cycle – procurement through decommissioning

The IT Systems Administrator I position is designed to be a full-time, salaried position, completed in about 40-45 hours per week. The schedule will vary based on needs, but primary support hours are 8:00 am to 5:00 pm, Monday through Friday. Rotating on-call duties with limited weekend and evening work will be required.

Essential Duties and Responsibilities

• Supporting IT Environments – Performing technical support tasks for users, both onsite and remotely.
• Customer Service - Highly interactive with end users. Requires a “customer” focused attitude.
• User Environment Expertise – Comfortable knowledge of our specific IT systems and being able to handle complex problems for users when they arise. Other technical team members may be collaborated with for assistance, but admins should be confident implementing solutions as assigned and know where to look to solve issues alone when necessary.
• Comprehensive Troubleshooting - Identifying when a big picture issue needs to be addressed instead of using a patch or workaround and bring the issue to the attention of the IT Director.
• Projects - Assisting with IT projects of varying scale and complexity in addition to day-to-day IT support. Project coordination and implementation with the IT team, including various stages, checks, and collaboration. Incorporates pre-project work, interacting with users and/or vendors while onsite, and following up on technical issues that arise.
• Documentation -Keeping good notes in tickets, staying organized with follow-up items during projects, and updating documentation as needed. Many tasks performed will require following detailed documentation and checklists to ensure consistency in process and procedure.
• Monitoring and Automation – Monitoring various dashboards, identifying, investigating, and addressing errors and anomalies. Continually striving to improve efficiency of tools by organizing and automating tasks wherever possible.

The ideal candidate will have the following Qualifications and Experience

• Administrator Experience – Real world / practical experience in a Windows environment, in both server and cloud based active directories. In addition, experience with basic to intermediate networking concepts, and the ability to design and support VoIP phone systems. Familiarity and comfort with a variety of management dashboards. Proficient in Windows PowerShell. Familiar with computer hardware.
• Initiative - A self-starter with the desire to learn new technologies and methodologies, while critically determining business impact. Should enjoy working with technology and possess a natural curiosity for related topics. Willingness to jump in and tackle problems and drive them through to resolution.
• Flexible Mobility – Assisting users across multiple locations daily. Many of our users can be aided remotely but solving issues on-site at clinic locations will also occur when necessary.
• Multitasking – Essential need to organize, prioritize, and adapt on-the-fly. The role requires juggling many tasks, responsibilities, and requests, while ensuring that each user is personally assured of our dedication to assist them.
• Professionalism- Steady professionalism is imperative to handle demanding users and stressful environments in a calm, and cooperative manner. Retaining a respectful and polite attitude during challenging circumstances will be key to maintaining and building trust and positive ongoing relationships with users.
• Communication- High level of communication with team members, end users, and occasionally third-party vendors. Correspondence occurs with many individuals, all with varying levels of technical understanding. Must have the ability to communicate technical concepts in a positive, clear, concise fashion, both verbally and in writing.

Minimum Education and Experience:

• High School Diploma
• Valid Driver’s License and use of personal vehicle
• Minimum 1-year Administrator Experience in both server and cloud based active directories. In addition, experience with basic to intermediate networking concepts, and the ability to assist with design and support of VoIP phone systems.
• Bachelor's Degree in Computer Science or Information Systems is preferred. Certifications and/or related degree and equivalent combination of work experience may also be acceptable on a context specific basis.

Supervisory Responsibilities

This position has no supervisory responsibilities

Job Elements and Working Conditions

• While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Occasionally required to walk; sit; and stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

The above statements describe the general nature and level of work performed by people assigned to this classification. They are not an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

BENEFITS OFFERED

• Health insurance plan options for you and your dependents
• Dental, and Vision, for you and your qualified dependents
• Company Paid life insurance
• Voluntary options for short-term disability, and long-term disability coverage
• AFLAC Plans
• FSA options
• Eligible for 401(k) after 6 months of employment with a 4% match that vests immediately
• Paid Time-Off earned

Salary: $55,000 - $65,000 / annually

The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

OnPoint Medical Group is an EEO Employer.

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