Job description
Community Name:
Fairhaven Community
The Receptionist is responsible for operating the switchboard and performing routine clerical tasks, as assigned.
Essential Functions Statement(s)
- Answers telephone in a polite and professional manner, determines nature of calls and directs calls to appropriate individual or department
- Greets and gives directions/information to guests, residents, resident families, sales representatives, etc.
- Takes complete and accurate messages
- Assists Business Office Manager with maintaining and distributing patient funds
- Performs miscellaneous clerical functions, including typing, filing, etc., as assigned
- Receives mail and performs initial sorting
- Accepts money, cash or check, and records accurately
- Reports observations of structural, equipment and furniture defects/malfunctioning to appropriate personnel
- Maintains confidentiality of necessary information
- Utilizes supplies and equipment properly and without waste
- Handles unusual occurrences calmly and logically to maintain continuity of business and duties
- Performs all other duties as assigned or directed
Competency Statement(s)
- Accountability - Ability to accept responsibility and account for his/her actions.
- Accuracy - Ability to perform work accurately and thoroughly.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
- Interpersonal - Ability to get along well with a variety of personalities and individuals.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Skills & Abilities
- Education: High School Graduate or General Education Degree (GED): Required
- Experience: No prior experience necessary
- Computer Skills: Must be able to proficiently operate a computer, the Internet and basic office equipment
- Other Requirements: Prior experience preferred, but not required; Must be able to read, write, understand and speak the English language; Prior computer experience helpful; Must be able to work with direct supervisor, all staff, residents, visitors, and public; Must be able to adhere to all terms and conditions set forth in the United Church Homes Employee Handbook
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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