Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Your Career

Our Customer Success Engineers(CSEs) provide deep product-level expertise in deployment, adoption and optimization, communicating new versions/features, offering product support and advisories and helping to resolve escalations. You will work closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the world’s largest and most well-known organizations.

This position works within our Secure Access Service Edge(SASE) Customer Success organization as part of a team that will help our customers in their cloud transformation journey. Some of the solutions you will be working with include Prisma Access, SD-WAN and CASB.

Your Impact

• Product Expertise
  • As a Customer Success Engineer, you will work with Professional Services, Product, Engineering and Account teams to ensure our customers and partners get the most out of our products
  • Provide deep product-level technical expertise in deployment, software upgrades, optimization, new versions/features, product advisories and hardware and software lifecycle
• Product Adoption
  • Serve as a customer advocate driving product adoption through upgrade planning, best practice assessments and security posture improvement
  • Identify innovative use cases to influence product roadmap and features
  • Evaluate risk, complexity and benefits of feature implementation for customers with national and international footprints
  • Engage Product Management on behalf of the customer to communicate security priorities and operational requirements as feature requests
• Customer Impact
  • Gain a deep understanding of typical business challenges faced by our customers in order to appropriately map features in their security environments, as well as provide proactive information, guidance, and support
  • Ensure customers are maximizing their investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their security objectives
  • Partner with account teams to deliver high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans
  • Manage complex customer situations, coordinating the actions of the Account Team, Services Teams, Partners Resources, and Engineering ensuring the customer and internal stakeholders have the information required to make decisions and to act in order to address customer needs
• Organizational Impact
  • Participate in hiring, onboarding and mentoring of new team members
  • Work with cross functional organizations to develop playbooks to achieve desired customer outcomes

Your Experience

• 5+ years relevant work experience in Network Engineering, Architecture, CyberSecurity Engineering, technical consulting, professional services, or similar roles
• Background in Internet and Security technologies such as Sandboxing, Firewalls, DLP, and VPNs
• Detailed working knowledge of network infrastructure and security, TCP/IP, BGP, NGFW, SSL/IPSec VPNs
• Solid understanding of routing protocols, with hands-on experience configuring and troubleshooting BGP
• Proven experience with SD-WAN, CASB or Cloud/SaaS products and PCNSE, PCNSA, CISSP certifications a plus
• Proven results working as a trusted technical advisor to drive value for customers, including the ability to interact with C-suite at various levels of technical and non-technical depth
• Skilled in customer escalations with experience in account management and project management
• Lead contributor to peer reviewed white papers, created technical content for KB articles and contributed to customer facing forums
• Lead delivery methodology improvements and mentoring enablement efforts with fellow peers
• Strong and effective verbal, written and interpersonal communication skills
• Ability to manage multiple engagements in a dynamic environment with constant change to address emerging security risks and challenges
• Positive, growth-oriented mindset
• Thrives in a matrixed, team environment anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
• Travel - Open to occasional travel according to the need for strategic customer engagement and on-sites

The Team

Customer Success Engineers are product experts, technical advisors, and customer advocates. At Palo Alto Networks, we take a proactive approach to ensure customers achieve their required outcomes with a product or a service through tailored end-to-end technical execution & guidance. Our team is responsible for managing our customers’ technical journey deploying, adopting and maturing Palo Alto Networks Secure Access Service Edge(SASE) products.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $121,800/yr to $196,900/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.