Job description

Job Title:  Product Support Engineer+
Duration:  12 months
Location: Sanford, NC, Hybrid; 2 days in-office

Job Description:

Position’s Contributions to Work Group: 
This is a Product Support position for the Compact Track Loader (CTL) and Skid Steer Loader (SSL) products.  Primary responsibilities include evaluating warranty claims data and improving machine quality by leading Current Product Improvement (CPI) Projects.

>$1.0M in potential warranty savings from inappropriate claims
Improve CTL/SSL product quality and customer satisfaction by resolving field issues

Reason/motivation for request:
Addition position due to team being overly burdened

Typical Day in the Role

• 50-75% of time reviewing warranty claims for debiting, identifying outliers, and determining next steps to address outliers
• 25-50% lead and manage timelines for CPI Projects to improve product quality and reduce warranty

Interaction with team: 

• Warranty claims requires working with entire product support team, facility quality, other BCP product groups on debiting practices, and Corporate Warranty team.
• CPI role requires working with product support, client field reps, engineering, production, facility quality, etc.)

Work environment: 

• Warranty claims can be done remotely.
• Leading CPI projects requires in the office

Education & Experience Required: 

• Bachelor degree in engineering or 5+ Yrs working in the construction equipment or similar industries. 
• 2-4 years of experience in the field

Desired: 

• Experience working in a manufacturing environment, quality, or in product support is highly desired.  
• Experience in product support is a plus.
• Experience working with dealers or other OEM dealers is a plus
• Experience working in CTL / SSL industry and/or in the Sanford, NC facility is a plus
• Experience leading CPI projects or other 6 Sigma improvement process is a plus

Technical Skills 
(Required)

• Strong mechanical background.  
• Strong problem-solving skills for hydraulics and electrical systems.
• Ability to aggregate large data to identify outliers and determine next steps to address the outliers.
• Fully proficient in Microsoft Office products

Soft Skills
(Required)

• Excellent communication skills to work with all levels of employees and management.
• Ability to communicate clearly and concisely

Job Types: Full-time, Contract

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Chattanooga, TN 37405: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 5 years (Required)

Work Location: Hybrid remote in Chattanooga, TN 37405

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