Job description

It’s the people that make the difference. Are you ready to make your impact?
Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked Top 5 in Orthopedics by U.S. News and World Report. Founded in 2003, MOR is comprised of internationally renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world. MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics.

Ready to join in? We are looking for an Patient Representative to join our growing team in the MRI department. This full-time position will be based at our outpatient clinic in Westchester, IL near Oak Brook.

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Responsibilities*

• Maintains the highest level possible of customer service standards in patient check-in, status update, answering phone calls, etc.
• Oversees patient tracking in the Electronic Medical Record while collecting co-pays, and ensuring form completion.
• Verifies, updates, and scans new and returning patient information.
• Completes the patient check-out process, including collecting any outstanding balances, providing patient with correspondence from practices, and scheduling return appointments.
• Maintains a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
• Enters patient admitting information into computer.
• Obtains signed statement from patient to protect hospital's interests.
• Collects copays and/or payments on account.
• Travel as required to additional clinic locations.
• Other duties as assigned.

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Ability to: *

• Operate basic office equipment such as a computer, phone and fax machine.
• Multi-task and work in a fast-paced environment.
• Communicate effectively verbally and in writing.
• Work and communicate with patients, physicians and staff in all levels of the organization.
• Work a flexible schedule to meet the needs of the department.

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Education and/or Experience*

• High school diploma or general education degree (GED)
• Minimum of 2 years experience in a medical setting (preferred)

Our employees make the difference in our patients’ lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we’re all about. Equal Opportunity Employer.

Job Type: Full-time

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