Job description

If you are experiencing difficulty applying or need assistance please contact HR@southwestcare.org
.

• Please note, we are unable to respond to resume inquiries.

Southwest Care Center employees can answer yes to these 3 questions:

1. Do you want to make a difference?
2. Do you believe everyone is entitled to quality healthcare?
3. Do you desire to serve the underserved in your community?

For over 25 years, Southwest Care Center has been providing exceptional healthcare to the communities of Santa Fe and Albuquerque, NM. We are a non-profit, FQHC-LAL providing medical, behavioral health, case management, community outreach, diabetes education, and pharmacy services. We are proud to offer gender equity medicine, syringe exchange, and HIV/HEPC testing and services within our communities.

Do you believe everyone is entitled to quality healthcare? Do you desire to serve the underserved in our community?

Southwest Care Center (SCC) is a non-profit healthcare organization who has been providing exceptional healthcare to people within our community for over 25 years. We provide services, including medical, behavioral healthcare, and community outreach, with health centers located in Santa Fe, and Albuquerque, NM. Southwest Care Center is an FQHC-LAL.

SCC has an opportunity for a Full-Time Medical Case Manager to join our team of professionals serving patients in our Santa Fe and Albuquerque clinics.

Must have a strong desire to make a difference in the community. Must embrace a team-oriented approach and be comfortable working with and leading a team of medical support professionals. Opportunity to mentor others, participate in quality and process improvement initiatives.
Practice Highlights:

• Hours of Operation: Monday - Friday, typically 8a-5p
• System-wide Athena EMR
• Onsite care team includes Physicians, Nurse Practitioners, Clinical Pharmacists, Behavior Health Clinicians, Case Managers, RN Clinic Managers, RNs, Medical Assistants, and Diabetes Educators
• Inclusive “We Care” culture

Position Highlights:

• Competitive salary
• Great work/life balance with generous time off plans
• CME/Professional development reimbursement with additional time off
• Tuition reimbursement
• Full benefits package including medical, dental, vision, 401k, paid time off, professional development programs, and 340B prescription access with substantial employer contribution

Candidate Highlights:

• Collaborates and coordinates with health care team members to promote interdisciplinary treatment planning

• Conducts eligibility interviews to ascertain support service needs associated with adherence to medical treatment plan and provides referrals.

• Assesses eligibility for health insurance plans, patient assistance programs or other services that improve retention in care. Assists patients with appropriate insurance plan enrollments. Coordinates assistance by making appropriate referrals, following up with patient and agencies or services referred to, and monitoring and assisting with patient’s progress through the service delivery system.

• Links patient to a broad range of services, including, but not limited to medical care, behavioral health, substance abuse treatment, financial assistance, housing, food, financial entitlement, clothing, transportation and vocational training.

• Coordinates panel management requests from patients, providers and other clinic staff as requested to ensure that patients have an assigned provider and that patients are scheduled appropriately for their initial appointment with newly assigned provider.

• Monitors and accurately documents patients progress and adherence to medical treatment plan and access to service needs utilizing the Electronic Medical Record (EMR).

• Assists with patient interventions relating to “no shows” and patient behavior contracts with adherence to SCC Polices

• Within scope of practice, provides therapeutic interventions to patients by ensuring adherence to intervention plans, enlisting patient participation through education and supportive activities, monitoring adherence to medication regiments, follow-up appointments and utilization of enabling and supportive services.

• Performs identified prior authorizations; collaborates with clinical staff and providers for necessary supporting documentation.

• Maintains appropriate level of working knowledge regarding applicable grants and other program funds, regulatory requirements (such as FQHC, PCMH); patient counseling, guidance and all documentation are consistent with meeting such requirements.

• Develops and maintains strong relationships with community resources to maintain up-to-date awareness of available resources.

Minimum Qualifications:

• Bachelor's Degree in Community Health, Social Work or related field preferred; four years related experience and/or training may be considered in lieu of education.

• 2 years experience working with chronic illness or underserved populations

Interested in this Position? Need More Information?

Apply today and we will connect you with a member of our recruitment team. We look forward to speaking with you soon.

Living & Working in New Mexico:

The Land of Enchantment offers residents a way of life that you won’t find anywhere else in the United States. Our clinic locations are in Santa Fe and Albuquerque, NM. Each with its own unique vibe and both offering all the perks you get when you call New Mexico Home.

• Rich cultural and historical diversity.

• 310 days of sunshine, combined with a mild, dry climate and four distinct seasons! You’ll forget what humidity is when you live here.

• Unlimited year-round outdoor opportunities including hiking, rock-climbing, rafting, motorized sports, and even skiing. Yes, we have really big ski mountains in and around the deserts of New Mexico!

• Diverse and inclusive communities with amazingly kind people from all walks of life.

• Gorgeous landscapes that include desert and majestic mountains. New Mexico has to be to be seen to believe.

• Continuous festivals, concerts, and events including the internationally known Balloon Fiesta of Albuquerque.

• International airport providing low-cost, quick access in-country and out.

• Big city amenities found in Albuquerque with easy access from Santa Fe (50 min). Many of our employees commute between these cities. Both cities are connected by the NM rail system for those looking for a relaxing commute with a breath-taking view.

• Great schools and family friendly communities.

• And let’s not forget about New Mexican cuisine—it is some of the best food in the country. Will you have red or green?

Southwest Care Center is an equal opportunity employer. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal or state law.

Southwest Care Center requires proof of full COVID-19 vaccination as a condition of employment.

Job Details:

Location:
NM Santa Fe - Harkle
Worker Type:
Employee
Regular
Scheduled Weekly Hours:
40

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

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