Job description

IT Support Specialist m/f

Location Live Oak

Summary
The IT Support Specialist is responsible for all IT-relevant issues at our new production site in Live Oak. He or she acts primarily as a point of contact for employees in all IT-related topics, for example support for hardware, software and network connectivity. In addition, the future IT Support Specialist also will act as the primary communication liaison between the production site and our headquarters in order to provide the necessary technical support, ensure trouble-free IT operations and implement innovations in the field of IT.

YOUR TASKS

• Comprehensive professional support for employees in 1st and 2nd level support throughout analyzing and efficient tackling of incoming soft-/ and hardware requests as well as maintaining contact with users for status updates
• Provide minor systems administration support such as user ID creation/removal, computer operations duties, and standard system security modifications as approved
• Proactively monitor system performance, alerts and resolve as appropriate
• Accurately classify and update the Service Desk knowledgebase (Wiki)
• Structured planning and successful implementation of IT applications in cooperation with local management and corporate IT
• Installation and configuration of software or plugins to client server/workstation
• Installation, modification and repair of IT equipment like (label-)printers, hand scanners, mobiles etc.
• Assure a smooth IT operation and resolve performance issues, with the aim to optimize our efficiency onsite

YOUR PROFILE

• Computer Science / IT relevant associate's / bachelor's degree or an equivalent combination of education, training and experience which provides the required knowledge, skills and abilities
• At least 3+ years of experience in the field of IT support in a multi-site, WANconnected enterprise
• Solid and profound knowledge of Microsoft products including Windows OS 7/10, Active Directory and Office 2016, 365
• Professional experience with TCP / IP, LAN, WIFI (network diagnostic and troubleshooting applications)
• Experience with smartphones / cellular phones
• Communicative & analytic personality with independent, structured working style, and high flexibility
• Knowledge of the ERP environment and German language skills are an additional plus

The European market leader in solid wood products and innovative construction solutions
Within the family owned binderholz group 5,000 employees share their passion for wood in 29 production sites in Austria, Germany, Finland, UK, Latvia and the USA. Binderholz produces efficiently on a sustainable basis in accordance with the zero-waste principle and recovers 100% of the resource of timber. The products are exported all over the world.

In August 2020 we have acquired our US production site Binderholz Live Oak LLC. in Live Oak, Florida and thus will develop our US organization and market presence to a larger scale step by step. We have been importing diverse mass timber products to the US & Canada for years, but with our own US sales entity in Atlanta, GA and our production site in Live Oak, FL we are heading to meet the growing demand of sawn timber and massive wood products through regionally sourced and produced binderholz products in America.

Become a team member!

We look forward to considering you as part of our team at Binderholz.

Visit http://www.binderholz.com/en/ for more detailed information.

Our Offer

• Flexible working hours
• Competitive Health, Dental & Vision Insurance Plan
• 401(k)
• Individual Training and development
• Company Mobile Phone & Laptop

Interested?

Binderholz is an equal opportunity employer to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Education:

• Bachelor's (Preferred)

Experience:

• IT support: 3 years (Preferred)
• TCP/IP: 1 year (Preferred)
• LAN: 1 year (Preferred)

Language:

• German (Preferred)

Work Location: In person

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