Job description

Job Title: Housekeeping Office Supervisor

Department: Housekeeping

Reports To: Housekeeping Manager, Assistant Director and Director of Housekeeping

Effective Date: 08/01/2017

POSITION SUMMARY:

The Housekeeping Office Supervisor’s primary responsibility is the daily coordination of the Housekeeping Operations. The Housekeeping Office Supervisor is responsible for ensuring the department achieves the highest level of service through effective communication, proper scheduling, hiring and training. Position requires team member to be organized, an effective communicator and have the ability to multi task. Team member must promote a safe environment for team members, residents and guests. Team member must ensure all policies and procedures from the Team Member Handbook and Department Standard Operating Procedures.

ESSENTIAL JOB FUNCTIONS: Include the following, but other duties may be assigned.

· Assign and inspect work

· Planning, organizing and directing team members to ensure the highest degree of guest satisfaction

· Maintain effective record and filling systems; completing all administrative reports accurately and in a timely manner.

· Generate various operational reports for the coordination of the Housekeeping department.

· Interview, schedule and train all new housekeeping staff members.

· Maintain the housekeeping budget

· Determines and maintains the department work schedule used to notify staff and ensure proper preparation and staffing for each week

· Maintain cleanliness and organization of area worked

· Motivate and give positive as well as negative feedback

· Handle personnel issues as required

· Ensures guests are attended to in a prompt, efficient and personalized manner.

· Maintains organized and clean work area.

· Regular and reliable attendance.

· Maintaining chain of command through pass down of information, notification and reporting.

· Promote and maintain sense of positive unified staff moral.

· Attend scheduled training seminars and department meetings, as required.

· Incorporates safe work practices in job performance.

· Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.

· Maintains a favorable working relationship with all other company team members and purveyors to promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity, efficiency and effectiveness.

· Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position.

· Maintains a professional standard at The Greenbrier to include but not limited to: appearance, verbal discussions, written correspondence and interactions with members, team members and guests. Does not discuss confidential items with fellow team members or work related issues with members or guests.

· Other tasks as assigned by the Director of Department, Executive Management Team or the Company.

Disclaimer: The above statements are intended to describe the general nature of the work being performed. They are not intended to be construed as an exhaustive list of all reasonable assignments, responsibilities, duties and skills required of personnel so classified.

QUALIFICATION STANDARDS:

Education and Experience:

· 3-5 years supervisory experience required

· High School Diploma or GED required

· Some college preferred

· Good communication skills

· Professional demeanor.

· Ability to function and be flexible in a changing environment.

· Demonstrates safe work habits.

· Must be able to read, write and speak English.

· Willingness to work and be a part of a team is essential.

· Must have a flexible schedule: weekends, holidays and nights will be required.

Physical Abilities: The physical abilities described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Frequently lifts up to 25 pounds and occasionally lifts up to 100 pounds.

· Frequent standing, up to 5.5 hours in 8 hour shift

· Frequent sitting, up to 5.5 hours in 8 hour shift

· Frequent walking, up to 5.5 hours in 8 hour shift

· Frequent arm/hand movement, up to 5.5 hours in 8 hour shift

Equipment Operation Abilities: All standard office equipment, company vehicle and company cell phone.

Work Environment: The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Occasionally works in wet or humid conditions (non-weather).

· Regularly works in extreme cold and heat (non-weather).

• Occasionally works near moving mechanical parts, toxic or caustic chemicals, and in outdoor weather conditions.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Experience:

• Office management: 3 years (Preferred)

Work Location: In person

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