Job description
The Financial Aid Advisor I is responsible and accountable to the Supervisor. The mission of the Advisor I includes advising work. This includes supporting work for efficient and accurate processing of inbound phone calls and face-to-face advising regarding financial aid questions and concerns. It is the responsibility of the Advisor I to maintain updated and accurate information on each account with which they work. The Advisor I is required to attend each training event for which they are scheduled so that they can stay up to date on financial aid topics.Essential Functions and Responsibilities
1. Meets with current and prospective students and parents assisting them with Financial Aid.
2. Responds to inbound email contacts from students, answering questions in relation to Financial Aid.
3. Work the over award reports, post scholarships, process consortiums, study aboard applications.
4. Completes Apex Workflows, follows up with students, and work on Special Projects.
5. Participate in CFAW, Summer Orientations, New Student Check-ins.
6. Financial Aid Presentations to various groups.
7. Works effectively as a team member, embracing and fostering LU’s mission.
8. Ability to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries to a wide variety of individuals and groups.
9. Other duties as assigned.
Qualifications, Credentials, and Competencies
A bachelor's degree, fluency in Spanish or ASL, and knowledge of federal/state aid programs including: PELL, FSEOG, FWS, FDLP, VTAG, Voc. Rehab, Institutional aid and scholarships, veterans/military benefits and outside aid is preferred. Proficiency in Microsoft Office suite and ability to utilize Sharepoint, Apex, and Banner software. Must be able to work a flexible schedule and not in default on any federal student or parent loans. Individual must not be convicted of, or have pled nolo contendere or guilty to, a crime involving the acquisition, use, or expenditure of federal, state, or local government funds, -or- be administratively or judicially determined to have committed fraud or any other material violation of law involving federal, state, or local government funds (CFR 668.14(b)(18)(i)).
Effective communication both verbally and in writing. Ability to intuitively reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature. Excellent computer and organizational skills. Ability to dynamically problem-solve for customers while providing practical information and options. Regularly required to lift 10 or fewer pounds.
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