Job description
Job Objective(s)
Manage continuum care property, maximizing the value of the owner’s investment, while balancing the needs of the residents and providing leadership to the property management/health care team.
Job Responsibilities and Duties
Essential Responsibilities
Manage and direct the property management/health care team
Other Responsibilities
Qualifications
Essential Responsibilities
Manage and direct the property management/health care team
- Hire staff
- Monitor and manage staff performance; conduct annual performance reviews
- Discipline and discharge staff as appropriate and necessary
- Ensure staff is properly trained
- Over see scheduled staff work, i.e., apartment turns, property maintenance, special projects, etc.
- Establish and maintain positive resident relations, e.g., effective communications, manage resident concerns, problem solving, etc.
- Continually assesses the quality of care rendered from on-site health care provider
- Ensures all required licensure is current, i.e. MN. Dept of Health, City, State or Federal requirements.
- Establishes and trains staff regarding emergency periodical and crisis management on property
- Develops and monitors staff for 24-hour coverage
- Oversees food service vendor
- Interprets/explains the property’s policies and procedures to employees, residents, family members, visitors, government agencies, etc., as necessary
- Maintains a liaison with families and residents
- Evaluate the quality and cost-effectiveness of staffing and services within the goals of the property
- Research and prepare comprehensive and accurate property budgets annually including capital budget planning; monitor budget throughout the year
- Work with Director of Maintenance to establish vendor relations; determine and schedule work to be completed
- Participate in building inspections and reporting to supervisor
- Assist with marketing strategies, plans and surveys; review weekly marketing comparison reports; visit competitor properties as requested; oversee occupancy as related to property budget and goals
- Participate in community and professional associations as appropriate
Other Responsibilities
- Attend staff meetings as required
- Maintain and safeguard confidential information
- Maintain a high level of customer service
- Remain flexible, receptive and adaptive to change
- Understand and apply basic principals of good maintenance, housekeeping and safety
- Perform other related duties as requested by supervisor
Qualifications
- College degree in healthcare management or a related year preferred
- 5 years previous experience in a management position required
- Working knowledge of Microsoft Word and Excel
- Knowledge of basic accounting practices
- Ability to organize and prioritize work projects
- Ability to maintain personnel, financial and other confidential information
- Possess the ability to deal tactfully with residents and family members, owners, staff, other managers, vendors and the general public
- Follow and adhere to organizational policies and procedures
- Must possess a valid driver’s license, acceptable driving record and access to a vehicle
- Able to read, write, spell do basic math, speak and understand English
- Maintain neat, well-groomed professional appearance
- Must not pose a direct threat to the health or safety of other individuals in the workplace
Physical Requirements (based on essential responsibilities)
Must be able to continuously perform tasks such as but not limited to those listed below:
- Use hands and arms to use a computer keyboard and calculator
- Perform tasks requiring action of muscles or groups of muscles such as walking and/or stooping to perform inspections and conduct property tours
- Speak clearly; make self-understood and articulate with extreme accuracy in face-to-face and telephone conversations while communicating with employees, residents and family members, corporate office and property owners
- Hear normal sounds and voices with some background noise to answer phones, communicate with residents and others
- Make assessments of equipment based on touch and smell (maintenance and preventative maintenance, etc.)
Must be able to frequently perform tasks such as but not limited to those listed below:
- Push and/or pull objects over 10 pounds
- Lift and/or move objects over 25 pounds
- Sit and stand for prolonged periods to perform office work, attend meetings, perform inspections
Must be able to occasionally perform tasks such as but not limited to those listed below:
- Perform tasks which require steadiness of motion
- Able to withstand heights over eight feet while performing building inspections
- Climb stairs, bend to the floor, kneel and twist to perform building inspections
Environment
The Manager works indoors in a climate-controlled environment approximately most of the time; the Manager will be exposed to seasonal conditions in outside weather while performing building and property inspections.
Working Hours
Office hours may vary. May be required to work beyond normal schedule; Required to be on-call or assign on-call duties to subordinates.
General Notes
Working Hours
Office hours may vary. May be required to work beyond normal schedule; Required to be on-call or assign on-call duties to subordinates.
General Notes
- This job description is not intended to be all-inclusive – additional details will be specified by the supervisor; the employee will also perform other reasonable business duties as assigned by the supervisor
- Management reserves the right to change job responsibilities, duties and hours as needs prevail
Gentle Touch Health is an at-will employer; this job description is a guideline and does not constitute a written or implied employment contract. GTHI is an EO Employer/Vets/Disabled.
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