Job description
R4FAYFA23007
Interviews client initially to gain overview of client financial resources and social circumstance pertinent to eligibility of services; performs in-depth interview to establish eligibility for specific programs sand benefits, such as SNAP and medical services. Determines eligibility for economic assistance using eligibility manuals and guidelines. Contacts banks, employers, medical facilities, physicians, and neighbors as necessary, by phone or letter, to substantiate client data. Completes appropriate economic service forms and codes for computer entry thereby authorizing basic services for client; informs client of types of benefits to be received. Updates each assigned client’s case file by scheduling periodic office visits with client. Takes calls from clients and public, sees “walk-ins” requesting information on economic service programs. Composes brief social summary of client’s circumstances, assesses need for social service intervention; directs client to community resources when needs cannot be met through economic services and /or additional assistance is required. Explains economic service policies, rules & regulations to client in a manner that makes the information clear on the application, forms, and benefits. Computes amount of benefits client will receive using appropriate monetary guidelines and pursues collection of payments on food stamp program. Transportation must be available as travel is required. Must possess valid driver’s license. Performs related work as required.
DHHR’s EEOP UTILIZATION REPORT MAY BE FOUND AT:
https://dhhr.wv.gov/vip/Pages/defult.aspx
#DHHRJOBS
Mandatory overtime.
0511P05102
Fayette County
Alternative to posting R4FAYFA23008
Training:Bachelor's degree from a regionally accredited college or university.
OR
Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
OR
Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
OR
Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.
Promotional Only: Two (2) years of experience as an Economic Service Worker Trainee may substitute for the required training.
PG: 10 $27,662 - $51,173
Market Rate: $45,088
Probationary period 1 yr.
Mail applications to: Melissa Blake
1400 Virginia Street
Oak Hill, WV 25901
Email applications to both Melissa.R.Blake@wv.gov and Karen.A.Legg@wv.gov
Please include posting number R4FAYFA23007 on the application.
Please note: Applications of covered state employees, mailed to DOP or completed via DOP’s on-line method, are not forwarded to DHHR.
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