Job description

Come join your Neighborhood Dental Family in Virginia Beach, VA!

Our company is seeking a Front Desk Agent who is a self-starter, eager to learn and capable of making quick and accurate decisions. We're looking for someone who is able to work in a collaborative work environment and has previous experience working as an independent employee. The ideal candidate for this position has strong customer service skills and a commitment to achieving high quality results.

Customer Service Duties:

• Greet patients with a smile and introduce yourself.
• Provide excellent customer service to patients
• Practice HIPAA and maintaining compliance
• Answer incoming calls
• Checking patients in and out
• Check office voicemails and emails
• Confirm appointments
• Schedule appointments
• Actively monitoring schedule to ensure providers meet daily goals
• Assist patients in scheduling with specialists if needed
• Update patient records when checking in patients by ensuring phone, address, and insurance are current
• Scanning patients DL, insurance card, and paperwork
• Check and respond to appointment requests from office website

Insurance duties, previous experience makes applicant a strong candidate:

• Enter new insurance information into dental software and call for verification/benefit information.
• Update insurance group coverage table information: percentages, insurance notes (frequencies, limitations), downgrades, maximums and deductibles
• Note patient’s upcoming appointment indicating frequency and eligibility for what patient is scheduled for (i.e. is patient eligible for x-rays, fluoride, etc.) and potential patient out of pocket expenses

• Check next day patients for insurance and make sure insurance is up to date

• Understand insurance networks, carriers, and third-party administrators

• Work with insurance companies and Financial Director on any issues that arise with insurance (i.e. doctor not showing in-network, credentialing issues, etc)

• Assist patients with billing problems.

• Assist patients with Medicaid eligibility application and/or other payer programs.

• Respond to questions regarding patient balances, collections, and insurance.

• Assist in cleaning up current insurance lists (streamlining and removing old/outdated plans)

Other team player duties:

• Utilize the dental software to pull reports, analyze data, and strategize improvements.
• Audit patient charts.
• Be an active participant in staff meetings.
• Communicate with the clinic team regarding changes, updates, etc.
• Perform other duties as assigned or necessary.

Other Skills:

• Have strong attention to detail
• Create a positive work environment
• Take initiative
• Work well independently, and also as part of a team
• Be a problem solver/find solutions
• Communicate well with team members

Experience

• Dental office experience is Required
• Experience with Care Credit financing preferred
• English/Spanish Bilingual preferred but not required

Job Type: Part-time

Pay: Up to $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Experience:

• Dental office: 1 year (Preferred)

Work Location: One location

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