Job description

· Conducts technical and administrative, mainly pre-defined support activities for service operations and delivery.

· Processes incoming orders, inquiries, and requests regarding products and services.

· Performs order management for assigned customers and manages and files clients' information in the information system.

· Supports customers remotely and onsite and provides 1st level of user support in case of arising issues.

· Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers.

· Cooperates with clients and sales representatives to clarify orders and issues.

· Participates in investigating and resolving commercial and technical problems.

· Supports pre-and/or post-sales technical product advice for developing, implementing, and operating customer solutions.

· In Administration:

· Incumbent is expected to cope - due to experience - with multiple choice situations in several processes and routines.

What You Bring:

· 3 year vocational training + 3 years practical experience needed

· Basic knowledge and experience of principles, procedures, work routines, and skills in the related field of work, gained through a structured and focused 3-year vocational training period.

Job Type: Contract

Salary: $11.02 - $20.00 per hour

Benefits:

• 401(k)
• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Cary, NC 27511: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 1 year (Preferred)
• Microsoft Powerpoint: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

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