Job description

About us:

Healthcare Workforce Logistics (HWL) is a company that comes to the market with deep expertise from leading healthcare GPOs and supply chain, workforce management software providers, healthcare delivery organizations, cutting-edge technology organizations, and leading staffing agencies.

Our workforce solutions deliver results that lower overall costs, produce higher quality of staff, and increase visibility into overall labor activity and metrics.

Through a combination of proprietary next generation technology and customizable MSP services, HWL delivers a vendor neutral Total Talent Acquisition solution that lowers overall labor costs while reducing administrative burden.

Benefits and Perks:

• Highly Competitive Pay and Incentives
• Career Advancement Opportunities
• Great Culture
• Work From Home
• Health, Dental, Vision Offered Day 1 of Employment
• 23 Days of Paid Time Off in First Year
• Referral Bonuses

**This is a part-time position working 10am to 4pm EST Monday through Friday.

Job Summary:

The Customer Support Specialist is directly responsible and will be the support administrator of the HWL Platform with responsibilities including first-tier technical support, client and agency training, and configuration maintenance for existing users. The Customer Support Specialist must provide exceptional customer service with strong attention to detail. They will support customer calls and emails to resolve customer issues with HWL software.

Job Description:

• Provides first-line support by answering technical questions, analyzing user issues and needs, and providing resolutions to problems.
• Resolve non-technical issues and escalate technical issues or bug fixes to tier 2 support.
• Maintain both email and phone communication as the method of issues being reported.
• Reports urgent and critical System Down service requests to senior leadership.
• Works with the team to document and help with the design of enhancements based on feedback received during support resolutions.
• Tracks and records resolutions of problems for future reference, training, and reporting.
• Assists with the configuration of a system for new and existing systems from facility setup to user access.
• Creates and maintains training materials and communicates changes when needed.

Qualifications:

• High school graduate or equivalent. B.S. Degree preferred.
• Basic understanding of staffing and MSP operations.
• One year or more of related experience in healthcare staffing operations, training, or project management.
• Good customer service and public relations.
• Knowledge of related computer applications including database entry.
• Able to work well independently and in a team environment.
• Attention to detail and solid organizational and time management skills.

Job Type: Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote

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