Culture & Change Management Manager

Job Summary:

Responsible for maintaining an organization's culture that sustains a high performing organization and strengthens FirstBank as an Employer of Choice. Provides a range of consultation services to management on the design and implementation of key strategies related to Organization Development, retention, climate and culture. Lead the application of Change Management Model and strategies that ensure employee experience is the best and reflect company culture.

Essential Responsibilities:

• Assess current culture versus the desired culture and identify critical behaviors and competency model that support company values and strategic objectives. Work closely with all levels FirstBankCorp leaders to develop the plan for addressing the competencies and critical behaviors.

• Partner closely with key stakeholder and leaders to execute on a culture change strategy by implementing transformation programs aimed at changing these critical behaviors, identifying and enabling transformation champions to drive changes while reporting to leadership.
• Coach leadership on desired mindsets and behaviors that must be in place as part of the cultural transformation and organizational health journey to be fully realized. This include design and facilitation of Vision, Mission, Values and core leadership competency training sessions for leaders.
• Develops, train and helps business create and implement effective change management processes and plans to ensure successful and lasting change. This includes articulating levels of commitment needed, assessing commitment and necessary behaviors to support the change. Utilize and recommend a rigorous communication, marketing, and branding strategy, as applicable.
• Identify and assess OD needs; proactively identifies solutions, design and implement of key strategies related to Organization Development, retention, climate and culture.
• Plans and carries out events and team-building initiatives for employees
• Expand aspects related to DEI (diversity, Equity and Inclusion) in HR practices and recommend new procedures and policies, as applicable. Capture and expand DEI scorecard for HR department.

• Implement DEI trainings and recommend strategies to certain groups of employees, such as senior management.

• Communicates the company’s competencies, culture and DEI goals and other OD initiatives through internal communications, staff meetings, and one-on-ones. Sets the tone for communication across the company. Work with Marketing department the communication plan.

• Influence and provide best practice solutions to key stakeholders in order to deliver great delivery experience in new projects and support initiatives aligned to the people strategy. Establishes collaboration practices.

• Evaluates effectiveness of the strategies implemented and present reports to senior management.

Additional Responsibilities:

• 
  Partner with others to help leaders set strategy, manage change, improve processes, redesign organizational structures, and realign/shift cultures as relevant.
• Implements activities to capture employee feedback that can lead to retention strategies, including but not limited to Exit Interviews, Stay Interviews and feedback surveys.
• Educate and actively participate in projects to ensure the use of Change Management Model
• Support and act recommend strategies to for New Hire culture immersion.
• Work with HR Managers and FirstBank Directors to ensure all departments and programs are align with the organization’s mission, vision, values and competencies.

Skills & Knowledge

• Ability to positively impact culture, creating sustained engagement, energy and excitement about the mission, vision and strategy of the organization.
• Able to present his/her viewpoint clearly and succinctly.
• Proven ability to build a strong team, lead and represent the people function for all levels of the organization.
• Ability to effectively communicate with various organizational levels, including cross-functionally, at the frontline, and with senior leadership.
• Ability to effectively assess complex situations and bring clarity to ambiguity for leaders and stakeholders.
• Exceptional verbal and written communication skills with varied stakeholders (e.g., business, technical executives) are essential.
• Set a tone of leadership that is people-oriented, collaborative in nature, and focused in data-based decision-making.
• Strong management skills to drive initiatives from inception to completion.
• Avid problem solver with proven ability to make timely decisions while dealing with ambiguity; must demonstrate strategic capabilities with strengths in critical thinking and innovative problem-solving skills, financial and strategic.

Minimum Requirements:

Education:

• Bachelor's Degree: Human Resources, Industrial Psychology. Preferred a Master's degree.

Years of relevant experience:

• 5+ years' experience in Culture & Change Management

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not indented to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.

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