Job description

Back Office Support Operator
Pay Rate: $20.00 to $23.00 DOE
Hours: 8:00 am to 5:00 pm, Mon - Fri
Location: Onsite - Morristown NJ 07960
Duration: 5 months

Job Description:
Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery.
* Processes incoming orders, inquiries and/or requests regarding products and/or services.
* Performs order management for assigned customers, manages and files clients' information in the information system.
* Supports customer remotely and onsite, and provides 1st level user support in case of arising issues.
* Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers.
* Cooperates with clients and sales representatives to clarify orders and issues.
* Participates in investigating and resolving commercial and/or technical problems.
* Supports pre-and/or post sales technical product advice for development, implementation and operation of customer solutions.

Requirements:

• Software requirements - Basic knowledge of Microsoft Suite and Adobe
• High School Diploma or GED

Benefits:(employee contribution)
§ Health insurance
§ Health savings account
§ Dental insurance
§ Vision insurance
§ Flexible spending accounts
§ Life insurance
§ Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Type: Contract

Pay: $20.00 - $23.00 per hour

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Morristown, NJ: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 1 year (Preferred)

Work Location: In person

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