Job description

Attendance/Performance Incentive of up to $2.00/Hour on top of the regular listed pay!

Purpose of Position:

Assist in driver sign-in and shift end, coordinating vehicle and other equipment assignments, in accordance with contractual obligations and company policies and procedures. Communicate clearly, professionally and in a timely manner with company employees. Represent the company to its customers and the public in a professional and courteous manner.

Responsibilities:

• Provides manifests to drivers upon report; assign vehicles, radios and other equipment
• Accurately record driver shift start and end through VDS, Trapeze and/or any other designated programs or procedures
• Coordinate vehicle needs and availability with maintenance, road supervisors and operations
• Monitor stand by drivers; coordinate with Dispatch for their need and potential assignment to routes; relieve from duty when not required
• Coordinate with Dispatch to fill open runs or make driver or trip reassignments to ensure timely service
• Maintains records, logs, and schedules of driver assignments and reporting status
• Sign drivers out at the end of their shifts; account for all equipment issued, review manifest and prepare and report information as required
• Accurately prepares reports on all activities occurring during their shifts or as requested
• Follows rules and regulations of the Company; follows instructions of management and supervisors
• Adheres to all regulations related to the Americans with Disabilities Act (ADA)
• Handles passengers’ personal property left on vehicles in accordance to Lost and Found procedures
• Communicates with Dispatchers, Scheduling, Reservations, Operations to ensure service provision
• Maintain confidentiality of passengers’ information
• Perform trip editing and/or VDS editing if assigned
• Perform dispatch clerical functions as relief

Other duties as required.

Qualifications:

Education, Licensing, and Certifications:

• High school diploma or equivalent, such as GED, required

Experience:

• One to two years of dispatch and/or customer service experience preferred

Skills and Knowledge Required:

• Ability to organize logical and efficient schedules and routes and adapt to changes
• Ability to read, comprehend and understand a map
• Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes
• Ability to assist handicapped passengers when needed
• Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs
• Strong written and oral communication skills
• Clear speech and pleasant phone demeanor
• Ability to use a multi-line phone system and handle multiple tasks concurrently
• Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups

Travel requirement (as a percent): <5% for occasional meetings

Pre-Employment Requirements:

• Must submit to drug testing and a criminal background check
• Must be able to maintain a DOT medical card

Physical Requirements:

• Must be able to work shifts or flexible work schedules as needed.
• Majority of work is accomplished indoors and in air conditioned or well ventilated facilities
• Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

Job Type: Full-time

Pay: $21.75 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.