Job description
Warranty Specialist I in GAC Savannah
Unique Skills:
None.
Education and Experience Requirements
Job Description
- Assist customer contacts and employees at the Gulfstream Service Center locations and 3rd party maintenance facilities to ensure the fair, consistent and timely resolution of warranty, customer satisfaction and/or program claims, in accordance with contractual obligations. .
- Prepare revenue invoices to recover program expenses and in support of other program activities.
- Properly allocate cost and revenue to appropriate accounts, in accordance with established program support requirements. .
- Maintain database of all claims processed with pertinent data parameters .
- Perform research of work orders and interface with technical personnel and program support organizations as necessary to arrive at the proper determination on claims being disputed by customers and to support queries received from other facilities. .
- Finalize and post Gulfstream site and material invoices. .
- Advise the Supervisor of conditions where it is felt that a supplier should be responsible for costs and initiate action with the appropriate person in Purchasing.
- Generate labor and material supplier claims to support recovery of program costs for items eligible for supplier warranty consideration. .
- Prepare monthly accruals and other information to support financial activities for monthly closing.
- Identify high dollar and repeat conditions escalating warranty and/or programs expenses and report them to the Supervisor.
- Accomplish a monthly random audit of labor transactions charged to warranty, customer satisfaction and/or program accounts spread out throughout the month on various documents. Correct and forward results by organization to the Supervisor.
- Manage receivables for program accounts in accordance with established account credit limits, ensuring timely payment of open invoices and issuing credits as required. .
- Maintain electronic records of all data related to adjudicated claims. .
- Actively participate in training sessions and conference calls to sites. .
- A high level of computer literacy including Microsoft Windows, Word, Excel, PowerPoint. Experience in Gulfstream systems preferred.
- Excellent interpersonal written and verbal communication skills, with the ability to develop and present responses to customers on sensitive issues.
- Knowledge of standard shop practices preferred.
Additional Information
Requisition Number: 210468
Category: Service Center
Percentage of Travel: Up to 25%
Shift: First
Employment Type: Full-time
Posting End Date: 04/13/2023
Equal Opportunity Employer/Veterans/Disabled.
Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.
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Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft
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