Job description

The Van Driver at the Residence Inn by Marriott Austin Airport is responsible for driving the hotel’s shuttle van, providing safe transportation for hotel guests. Additional destinations and driving tasks may be assigned by management. Additional responsibilities when the van is not operating are assisting Housekeeping and Maintenance Departments.

Responsibilities:

• Safe and efficient driving while obeying all laws, transporting guests
• Assist guests with luggage as needed (can be heavy lifting)
• Assist guests with hotel and area information
• Maintain clean and neat appearance of shuttle van
• Monitor shuttle van maintenance needs
• Provide a clean and safe environment for guests
• Clean and maintain common areas of the property including the parking lot
• Deep cleaning of assigned areas
• Set up and maintain complimentary hotel lobby functions
• Clean and set up meeting room functions as needed
• Deliver service items to guest rooms upon requests from the front desk
• Ensure efficient completion of daily assignments in a timely manner
• Report all safety, maintenance and housekeeping concerns to management
• Attend and participate in all mandatory training
• Flexible with schedule and assignments
• Maintain effective performance under pressure
• Follow proper procedures for lost and found items
• Follow guest safety procedures
• Follow guest requests, i.e., do not disturb signs, change of linen or terry
• Acknowledge and greet guests in public spaces
• Review daily inventory of supplies needed to complete assignments
• May perform other similar duties as requested by the supervisor

Requirements:

• Valid driver’s license with a good record, MVR check periodically
• Excellent customer service skills
• Ability to work independently and with others
• Good communication skills both oral and written
• Attention to detail
• Ability to frequently lift and carry up to 35-50 pounds
• Ability to multi-task
• Display good initiative
• A can-do attitude and a hands-on approach
• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.

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