Job Id: 41801

Job Family: After Sales

Location: West Bend, WI, US, 53095-0179

Employment Type: Permanent

Set Your Future IN MOTION

Manitou is purposefully committed to you, its people. We continue to elevate our success based on a “One United Team” focus that enables our purpose-driven and agile work environment. We pride ourselves in fostering a work-life balance that allows flexibility in people's day-to-day lives. In an era when talent is in-demand, you will find an unwavering commitment to your personal and professional growth.

ABOUT OUR COMPANY CULTURE:

As a worldwide leader in handling, access platforms and earthmoving equipment, Manitou Group’s mission is to improve working conditions, safety and performance throughout the world, while preserving people and their environment. We design, manufacture, distribute and service products and solutions for the material handling, access equipment and compact earthmoving activities that work smarter, safer and reliably while delivering value to our customers. Our high-profile brands include Manitou and Gehl, and we are proud of our network of 1,050 dealers throughout the world. With sales in 140 countries, our team of 4,500 people are committed to delivering exceptional customer satisfaction. We operate in more than 30 global locations to ensure proximity to our customers and services tailored to their needs.

Manitou continues on the forefront of innovation driving the green transition while also streamlining our operations guided by our customer-centric “New Horizons” roadmap. We are committed to providing safety and unique customer experiences worldwide. In sharing the same mission and values, our workforce remains engaged and passionate about what we manufacture and services we provide.

GENERAL ACCOUNTABILITY:

The Training Center Administrator position supports planning and execution of technical training efforts for the MEA technical training team. General duties include planning and administrative tasks for future training sessions, support of training sessions at the West Bend training center, and invoicing/other follow up efforts. The Training Administrator reports to the Global Training Manager.

Given the diversity of tasks to be accomplished, you will need to be versatile, dynamic and organized! You will need to be familiar with the company's environment, its businesses, and have the ability to listen and communicate in order to take into account all of the personnel's needs. Administrative tasks are part of their daily work. In addition, a good legal knowledge of training is an important asset.

DUTIES & RESPONSIBILITIES:

• Technical Training Administration
  • Manage training calendar details
  • Manage training email blasts and communication
  • Manage factory training and virtual training registrations
  • Manage and support virtual training meeting entries
  • Manage follow-up process for factory and virtual training
  • Manage training invoicing
• Training Center / Factory training administration
  • Manage factory training logistics (Schedule and support hotel reservation blocks/catering orders)
  • Manage training center planning and administration
  • Support training center events and activities (welcome trainees, forms, attendance lists...)
• Department General Administrative Support
  • Support and monitor regional training activities
  • Maintain and monitor technical training tracker
  • Monitor and support technical publications tracker
  • Provide feedback and suggestions for department processes
  • Support development of technical training content
  • Marketing topics: survey, feedbacks, design the training brochure/flyer
• Others Responsibilities
  • Manage subisdiary training event planning
  • Support technical training transformation project
  • Manage Manitou Group University administrative tasks
  • Monitor technical training "Assist" (after-sale tools) tickets and coordinate responses
  • Data Entry - after training sessions, enter the training records into the systemS
  • Locating machines for training - working with the dealer network to provide machines for training sessions
  • Daily communication, supporting the dealer network - via email or phone
  • Managing the training center supplies, snacks, drinks, etc.
  
  

EXPERIENCE:

• 3-5 years of experience preferred in a pertinent/similar role
• Experience in dealer environment is preferred

EXPERTISE:

• Effective listening, oral, and written communication skills
• Effective prioritization of daily and weekly activities
• Experience with and understanding of Google suite solutions
• Ability to work independently
• Good communication skills, both oral and written
• Ability to analyze and summarize

EDUCATION:

• Requires a college, vocational or technical education degree.

INTERNAL & EXTERNAL CONNECTIONS:

• HR, commercial training, and other internal departments using the training center
• Trainees from the dealer network
• Caterers and other outside vendors

LOCALIZATION AND TRAVEL EXPECTED:

• This position is located in West Bend, WI.
• Travel is minimal.

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OUR REWARDS & RECOGNITION:
In addition to an inclusive compensation package, we offer a comprehensive benefits program, including: Medical/Dental/Vision, 401k including employer match, tuition reimbursement, community-oriented volunteer program, wellness activities, employee and family activities throughout the year, and so much more! See for yourself why Forbes ranked Manitou within the top 125 for World’s Best Employers.

Applicants must be authorized to work in the United States.
Equal Opportunity Employer