Job description

Hire Quest is currently looking for Call Center Agents that have worked in this field prior to applying or have the abilities to learn. Someone that speaks well can read and write English.

NOTE: Daytime Shift Open Availability, Monday through Friday. Can work any hours between 7 a.m. to 9 pm. on any day.

CUSTOMER SERVICE AGENT JOB DESCRIPTION

• A Call Center handles inbound and outbound calls.
• The representatives of a call center are individuals who answer and dial out calls.
• Their responsibility is to respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services.
• Additionally, agents are responsible for making outbound calls to set appointments and gather survey data.
• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Processing forms, orders and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints and actions taken.
• Managing administration, communicating and coordinating with internal departments.
• Other duties as assigned.
• Experience in dealing with the public.
• Excellent communication skills, including verbal with proper grammar.
• Ability to work with others in a close manner.
• Good computer skills.
• Good multi-tasking skills.
• Technical expert in related computer applications.
• Able to react effectively and calmly in emergencies.
• Able to maintain customer confidentiality.

Job Type: Full-time

Salary: $11.00 per hour

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Work Location: One location

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Job Type: Full-time

Pay: Up to $13.00 per hour

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work Location: One location

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