Purpose & Job Related Requirements

This Analyst II position may be assigned to support Police Department activities, Judicial activities, or Permitting and Planning activities.

Multiple positions available.

Purpose of Job

The purpose of this job is to perform systems and applications analysis, development, implementation, support, and maintenance activities. Duties and responsibilities include, but are not limited to: analyzing automation needs county wide; plan, design, develop, and launch efficient information systems and operations systems in support of core organizational functions, manage hardware and software usage, configure and deploy end user devices, respond to service desk calls, and train end users. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investments.

Job Related Requirements

Work Schedule: Monday - Friday 8:00 am to 5:00 pm and on call rotation as scheduled. After hours as needed.

May be required to work on religious holidays.

Regular and predictable attendance is required.

Must work cooperatively with others.

When requirements include vehicle operation, responsible for the safety, readiness and operation of the vehicle and must abide by ACC's safe driving policy.

Minimum Training & Experience Required to Perform Essential Job Functions

Bachelor's degree in computer science, information management, information systems geographic information systems (GISA), mathematics, business administration or a related field and three years of experience in one or more of the following areas in a multi-user environment required: Database Administration, Network Management, Desktop Management, Server Management, Virtual Environment Administration, Enterprise E-Mail Administration, Application Development, Security Management, Storage Area Network, Project Management, and/or Document Management; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position.

Extensive practical knowledge in importing data for use in reporting software, spreadsheets, graphs, and flow charts.

Must possess a valid driver's license.

Criminal fingerprint background check must indicate eligibility for access to sensitive public safety information such as GCIC records and other confidential departmental data which may reasonably be accessed during execution of IT duties.

Essential Duties, Responsibilities

The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Conducts systems analysis of manual and automated systems for unified government departments and divisions; review and analyze the effectiveness and efficiency of existing systems and develop strategies for further leveraging these systems or migrating to new platforms.

Evaluates hardware and software based upon current and anticipated user needs and vendor demonstrations.

Collaborates with management, staff, and internal customers to determine desired technological goals, priorities, and resources. Analyzes operating procedures and develops related operating manuals.

Designs and implements systems; writes, compiles, changes, and tests new programs and conversions between systems.

Performs system configurations, installations, and modifications.

Trains users on hardware and software; demonstrates new systems and assists users with computer related problems.

Designs inter-machine program conversions.

Provides advanced technical assistance and troubleshooting for computer hardware, software, network and/or other related technology problems. Assists with problem and/or process identification, definition and resolution.

Tests and de-bugs systems; writes internal, on-line, system, and user program documentation.

Plans and performs disaster data recovery activities as needed.

Consults with outside technical engineers when performing troubleshooting and problem solving activities as needed.

Implements and maintains security of confidential data, applications, and systems.

Provides on-call support services to all departments.

Develops and maintains contacts with vendors and technicians.

Tracks and documents time usage in monthly reports and bi-weekly time sheets.

Tracks hardware and software assets.

When Assigned to Permitting and Plans Review:
Maintains and administers the Permitting and Plans review software (Clariti built on Salesforce and associated systems including the acquisition of data, development, modification, compliance, and enhancement of the Permitting and Plans review software (Clariti built on Salesforce).

Acts as a liaison between the Building Inspections Department and all other departments utilizing the software.

Assists in training users of the Permitting and Plans review software.

Provides recommendations and implementations for software improvements.

Provides technical support of the Permitting and Plans review software.

Performs other related duties as required.

When Assigned to CAD (Computer Aided Dispatch) System Administration (Police)
Functions as a control point for all system administration duties of the I/CAD application.

Supervises, maintains, and controls security access for the system and maintains associated documentation.

Maintains CAD system software and its associated database components in coordination with the I/Leads Administrator. This includes but is not limited to making changes to user displays, modules, and workflow.

Interfaces with clients and In Tyler/New World support to track problems and document resolutions.

Maintains a test environment for all CAD changes, conducts tests on changes before implementation into production, and documents changes for change control.

Installs and upgrades new components of the CAD software as required.

Operates hardware specific to the CAD application so as to test and ensure integrity and durability.

Interfaces with the Local and Wide Area Network staff of IT to plan and coordinate network needs.

Cross trains with the RMS Administrator to assume those duties in times when staff in those positions are not available.

When Assigned to RMS System Administration (Police)
Functions as a control point for all system administration duties of the RMS application.

Supervises, maintains, and controls security access for the system and maintains associated documentation.

Maintains RMS system software and its associated database components in coordination with the Database Administrator and CAD Administrator. This includes but is not limited to making changes to user displays, modules, and workflow.

Interfaces with clients and Tyler/New World support to track problems and document resolutions.

Maintains a test environment for all RMS changes, conducts tests on changes before implementation into production, and documents changes for change control.

Installs and upgrades new components of the RMS software as required.

Operates hardware specific to the I/Leads application so as to test and ensure integrity and durability.

Interfaces with the Local and Wide Area Network staff of IT to plan and coordinate network needs.

Cross trains with the CAD Administrator and Database Administrator to assume those duties in times when staff in those positions are not available.

Knowledge, Skills and Abilities

Knowledge of the policies, practices, procedures, and activities of the Athens-Clarke County Government and the operations and functions of the Information Technology Department.

Knowledge of applicable legal policies, procedures, and methods as required in the performance of duties.

Knowledge of computer terminology.

Knowledge of the following:

• Troubleshooting and resolving hardware, software and peripheral problems
• Current Microsoft operating systems
• Mobile operating systems (Android/Apple iOS, Windows).
• Mid-range and mainframe (iSeries/AS400, Unix)
• Systems analysis and design methods (problem definition, collection of data, establishing facts, drawing conclusions and making appropriate recommendations)
• Basic network knowledge: design topologies, protocol usage and troubleshooting
• Business Intelligence applications (SSRS, Crystal Reports, Cognos)Programming languages (including scripting, web, client/server, mainframe/midrange)
• Staying up to date with current technology trends and principles
• Project management principles
• Virtual environments (virtual desktop infrastructure, virtual application delivery, hypervisors)
• Database management

Knowledge of hardware and software utilized by Athens-Clarke County.

Ability to compile, organize, prepare and maintain an assortment of records, reports and information in an effective manner and according to division, departmental and/or other governmental regulations.

Ability to comprehend and apply the regulations and procedures of the division and the department.

Ability to communicate technical information to other personnel.

Ability to develop knowledge of the job functions and terminology used by personnel in other departments in order to understand and meet automation needs.

Ability to communicate and interact effectively with management, other IT staff members, vendors, and all groups involved in the activities of the Athens-Clarke County government.

Ability to assemble information and write reports and documents in a concise, clear, and effective manner.

Ability to plan, organize, and prioritize short and long term assignments and work activities.

Ability to use independent judgment in routine and non-routine situations.

Ability to perform mathematical calculations.

Ability to assist and instruct a wide variety of ACC government personnel in the proper and optimal use of available automation tools and systems.

Ability to acquire, integrate, and apply new technical knowledge.

Ability to work in a team oriented, collaborative environment.

Skill in troubleshooting and problem-solving.

Supplemental Information

PHYSICAL REQUIREMENTS: Must be physically able to operate a variety of machinery and equipment including computer equipment and tools for electronic and mechanical repairs. Must be able to use body members to work, move or carry objects or materials. This position requires: stooping, kneeling, crouching, climbing, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, seeing, talking, hearing, and repetitive motions. Must be able to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently. Physical demand requirements are at levels of those for medium work.

DATA CONCEPTION: Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.

INTERPERSONAL COMMUNICATION: Requires the ability to hear, speak and/or signal people to convey or exchange information. Includes giving / receiving assignments and/or directions to co-workers or assistants / from supervisors.

LANGUAGE ABILITY: Requires the ability to read a variety of computer documents, manuals, diagrams, reports, and informational documentation, directions, instructions, and methods and procedures. Requires the ability to prepare technical documentation, flow charts, system reports, purchase orders, correspondence, and other records, reports, and charts using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Requires the ability to speak to people and groups of people with poise, voice control, and confidence.

INTELLIGENCE: Requires the ability to learn and understand complex principles and techniques; to acquire and be able to expound on knowledge of topics related to primary occupation; and to make independent judgment in the absence of management.

VERBAL APTITUDE: Requires the ability to record and deliver information, to explain procedures, and to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of administrative, technical or professional languages including computer, accounting, legal, and personnel terminology.

NUMERICAL APTITUDE: Requires the ability to utilize mathematical formulas; add and subtract totals; multiply and divide; utilize and determine percentages; interpret graphs; perform calculations involving variables, formulas, square roots, and polynomials.

FORM/SPATIAL APTITUDE: Requires the ability to inspect items for proper length, width, and shape, visually with various computer equipment and tools.

MOTOR COORDINATION: Requires the ability to coordinate hands, fingers, and accurately eyes in using computer equipment and tools. Requires the ability to use the keyboard, lift, bend, push, and pull objects or materials using body parts as the position necessitates.

MANUAL DEXTERITY: Requires the ability to handle a variety of items such as screwdrivers, crimpers, strippers, line testing equipment, and other computer equipment and tools. Must have the ability to use one hand for twisting or turning motion while coordinating other hand with different activities. Must have minimal levels of eye/hand/foot coordination.

COLOR DISCRIMINATION: Requires the ability to differentiate between colors and shades of color.

INTERPERSONAL TEMPERAMENT: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under considerable stress when confronted with an emergency.

PHYSICAL COMMUNICATION: Requires the ability to talk and/or hear: (Talking - expressing or exchanging ideas by means of spoken words). (Hearing - perceiving nature of sounds by ear). Must be able to communicate via telephone, two-way radio.

ACCGov is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. ACCGov is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Leah Jagatic, HR Coordinator, Human Resources, 762-400-6370 or leah.jagatic@accgov.com.

Total compensation at the Unified Government includes a comprehensive set of benefits, a well established culture of wellness, and a secure retirement that set us apart as a stable Employer of Choice where you can serve and make a difference in the community.

As an Employer of Choice, we offer:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Pet Insurance
• Group Accident insurance
• Critical Illness insurance
• Employer paid basic life insurance
• Contributory term life insurance
• Whole life insurance
• Employer Paid Short Term Disability
• Long Term Disability
• Employee Assistance Program
• Paid Time Off
• 13 paid holidays
• Employer Paid Pension Plan (10 years of service)
• Deferred Compensation Program with employer match
• Tuition Reimbursement Program
• Public Service Loan Forgiveness Employer – Federal Student Aid
• Robust Wellness Program – earn up to $175 per quarter for participation
• Employee Fitness Center – free for employees, spouse, and children 18+
• Free onsite health screenings (to include hearing, skin cancer, biometric screening, flu shots)
• Safety & Risk training and job related vaccinations
• Uniforms provided
• Ongoing Training Opportunities and Career Development – Government Wide Learning Management System
• Discount Admissions – ACCGov Parks, Georgia Aquarium
• Annual employee appreciation events

BENEFITS
http://www.accgov.com/434/Benefits

WELLNESS
http://www.accgov.com/wellness

CAREER DEVELOPMENT
http://www.accgov.com/index.aspx?nid=791