Job description
Overview:
A System Engineer requires a high level of critical thinking and problem-solving. The individual in performing this role is experienced and knowledgeable in the technical details of support technologies. In addition, a System Engineer has the ability to quickly adapt to technologies that may be newly released or non-standard.
A System Engineer will have strong interpersonal skills and the ability to relate to individuals at all levels of an organization. The role will ensure the client is confident in Vertilocity's ability to successfully implement and configure solutions recommended by Vertilocity.
- Provide the top tier of hands-on support for assigned client accounts.
- Ensure consistent implementation of deployed technologies and Vertilocity standards.
- Manage escalated issues with Support Technicians and provide post-review on resolved escalated incidents.
- Continuously maintain client technical documentation.
- Maintain client user contact information and ensure each supported individual's information is current and accurate.
- Implement configurations for firewalls, wireless solutions, switches, servers, as well desktop/pcs for future use for each supported client.
- Have the ability to manage Backup and Disaster Recovery Systems. For example, ensuring proper backups are created and having the ability to restore from a Backup and Disaster Discovery System.
- Utilize proactive reviews and visits to assigned clients to reduce risks and future IT-related incidents.
- Track all time and expenses associated with job responsibilities.
- Work with Network Administrator to prepare deliverables for Quarterly Business Review.
- Identify and communicate opportunities with assigned clients.
- Handle escalated tickets.
Job Details:
- Reports to: Network Administration and COO.
- Education: Associate's degree or higher or Relevant Military training.
- Type: Full Time.
Qualifications:
- Demonstrated ability to solve problems and quickly learn new technology.
- Responsible, professional, and motivated.
- 4-6 years experience in Information Technology experience.
- Experience with PSA and RMM tools.
- Experience in Switching, Routing, and Firewalls.
- Experience with Fortinet Technologies will be considered first.
- Experience with Cisco or SonicWALL is a plus.
- Certifications Switching/Routing/Firewall technologies are a plus.
- Must have experience in the establishment of static and software-based VPNs.
- Microsoft Server Network.
- Microsoft Azure Platform.
- Must understand and have experience with Domain Services.
- Experience and concept understanding of AD, DNS, and DHCP.
- Remote Desktop Services and Azure Virtual Desktop experience are a plus.
- MCSA or MSCE is a plus.
- Establishing Platform and Network Services.
- Creation of Server Environment.
- Experience in connecting Azure Services to environments (AD Sync, AD Premium, Office 365 Management).
- Certification a Plus.
Benefits:
- Unlimited PTO.
- Medical.
- Dental.
- Vision.
- 401k.
Salary:
- Salary is highly competitive and based on an individual's experience, region of employment, and recognized personal achievements and certifications.
About Vertilocity:
Vertilocity is one of the nation’s first and leading managed services providers. We serve clients across the country, and our client base is growing substantially. As we grow, we continue to seek capable, dedicated professionals in all aspects of our business, including IT services, and increasingly, cybersecurity. Digital technology is the most impactful disrupter in business today. Everywhere, in every corner of every industry, companies are embracing digital transformation. Vertilocity is steeped in experience in organizational workflows, systems, and software, and supports those businesses’ initiatives to embrace the relevant, sophisticated technology they need to provide services and remain competitive. We have been a trusted advisor to companies on their technology-based business management systems since our founding in 1993. We were among the earliest entries in the field of managed provider services, and offers a vast array of IT-related services. But more than just a provider of services we are a solver of problems. When we go home at night, we know we’ve made something good happen for our clients. Our recruits choose their career paths. We want you to excel in your career as part of a dynamic team, and we provide the support and resources to help you succeed. The breadth and depth of experience we offer you is unique in the marketplace. If you want a career in a leading edge field, and want to be involved in work that is critical to people and their businesses, you’re the kind of person we’re looking for.Vertilocity is an HBK technology company that was founded by entrepreneurial CPAs who understand that businesses suffer from inefficient workflow and unnecessary downtime without quality, professional, and timely IT service and support. As a member of the HBK family, a U.S. Top 50 CPA firm, Vertilocity brings HBK’s traditional values of providing exceptional client service and building long-term client relationships to the world of technology.
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