Job description
Our Store Managers set the pace for our shops. They maintain store standards and operations. They are team-builders and mentors. They are problem-solvers and free-thinkers. Most importantly, they represent the care and passion we put into our gelato and coffee. If growth and the exemplification of greatness excite you, we'd love to hear from you!
Qualifications:
- Excellent customer service skills
- Proficiency in training and mentorship
- A lead-by-example approach
- Attention to detail
- Adherence to high quality and consistent standards
- Ability to multi-task with ease
- Impeccable cash handling skills
- Proficiency with financials
- Management of labor utilization and inventory
- Great communication skills
- Open to criticism and constantly striving to improve
- Retail/food management experience is highly desired
Duties include but are not limited to:
- Team-building, mentorship, and management of employees
- Lead and direct the activities of the cafe
- Create an exceptional gelato and coffee experience
- Schedule labor
- Maintain standards of operations, customer service, and cleanliness
- Support brand and marketing initiatives within the shop
- Attend regular meetings with the Regional Manager and training staff
- Conduct regular performance reviews with staff
- Be a Brand Ambassador
Benefits:
- $45-60k/ year salary depending on experience and qualifications
- Health insurance
- $20 worth of gelato, coffee, and food per day
- 3 weeks of Paid Time Off
- $1500 yearly bonus on your official Dolcezza Management birthday
- up to $1500 yearly bonus for meeting metric-based performance goals
- $50 a month stipend for wellness
- 4 gift boxes of gelato from our e-commerce program
- Exciting work environment
- Great growth potential
Please send your resume and a cover letter for consideration!
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender, age, national origin, or disability.
About Dolcezza Gelato:
The idea for Dolcezza was birthed in Buenos Aires in the year 2000, that first, warm humid night in South America, under the lights at the popular gelato shop, Freddo. Robb & Violeta had just landed in Buenos Aires, after an epic journey, which began in the Brazilian Amazon and finished 3 months and 4,000 miles later in São Paulo. To say that possibility was ripe is an understatement, the idea came from a moment in time when the engines of synchronicity revved loudly. We opened our doors in Georgetown in July 2004 without having ever made one batch of gelato, we just knew we wanted to create something with our own hands, something we would be proud of and something delicious, and we did.
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