Job description

Job Title: Sr. Patient Access Coordinator
Department: Patient Access (pre-visit)
Shift: 1st
Specialty: Patient Access
Job Number: 2022-2214
Date Posted: 10/18/2022
Position Type: Administrative/Clerical

Job Qualifications:

Rush University Medical Center
Sr. Patient Access Coordinator
Monday thru Friday 9:00am to 5:30pm
Office Location at Rush Oak Park Hospital
Position Highlights:

Collect and confirm patient demographics and financial information. Obtain, verify and enter into Epic insurance information from governmental and commercial payers. Determine patient¡¦s financial responsibility, collect payment and accurately complete receipts. Collect required information, such as, Medicare Secondary Payor, medical necessity, Decision Maker, etc. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Position Responsibilities:
Consistently convey a helpful, caring, and respectful attitude both verbally and non-verbally to our internal customers, i.e. co-workers and external customers, i.e. patients.
Possess the ability to communicate effectively both verbally and in written form. Communication should be clear, concise, and accurate using the appropriate tone and volume so as to be accurately understood by the customer.
With a high degree of accuracy collect, verify and enter into Epic the patient¡¦s demographic, employer, financial, emergency contact, insurance, subscriber and case-specific information, such as referring physician and diagnosis.
Possess the knowledge and skill to consistently utilize software in obtaining information, such as, Search America, Nebo, CarePricer, Healthworks, etc.
Consistently and accurately obtain and interpret the patient¡¦s insurance benefits and possess the ability to communicate this information accurately to the patient and co-workers.
Have the ability to determine the patient¡¦s financial obligation and communicate this information accurately and with respect to the patient
Possess a thorough knowledge of Rush¡¦s contracted payers and be able to explain coverage-related concepts to the patients, i.e. pre-certification and out-of-network.
Have a thorough knowledge of the Medical Center¡¦s and department¡¦s policies and procedures. Possess the ability to communicate this information accurately to the customer.
Consistently identify and accurately obtain required information such as Medicare Secondary Payer, insurance filing order, medical necessity, etc.
Possess a thorough knowledge of Epic, especially ADT and a high degree of accuracy in inputting data in Epic.
Performs other duties as assigned.

Position Qualifications:
High school graduate or equivalent.
Knowledge of medical terminology preferred
Previous call center experience preferred.
Bi-lingual Spanish speaking preferred.
Keyboard experience with the typing skill of 25 WPM required.
Previous experience in a hospital or medical environment interacting with patients preferred.
Excellent interpersonal skills with the ability to work effectively on an interdisciplinary team.
Excellent communication skills.

Company Highlights:
Ranked among the top academic medical centers in the country, Rush University Medical Center is an outstanding place to enhance your career. Everything we do centers on one goal: improving patient care.
Leading academic medical center, acute care hospital w/ 664 licensed beds.
Ranked among the top 20 "Best Places to Work" by Indeed.
In U.S. News & World Report's 2017-2018 Best Hospitals issue, Rush ranked among the top 50 hospitals in 8 of 16 categories.
Rush University Medical Center received five stars in a quality rating system by the federal Centers for Medicare and Medicaid Services (CMS). Rush University Medical Center is the only five-star academic medical center in the Chicago area.
Rush has been named one of the 100 Top Hospitals in the country by Truven Health Analytics three times.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

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