The didgwálic Wellness center is seeking a Software Support Specialist to join our team. In this role you will support the new roll out and maintenance of our Electronic Medical Record (EMR) system Netsmart. You would also maintain the didgwálic website, intranet (SharePoint), Microsoft Office 365, and other business-related systems. This is a great opportunity to further develop your career and skills.

Our mission is to improve outcomes with quality health care solutions by removing barriers to treatment. Our comprehensive services include primary care, behavioral health, and opiate treatment in a dedicated care team model. We also go beyond these services to support our clients by offering a range of services like transportation, childcare, dental services, acupuncture, yoga, case management, and even free lunches while onsite. Our beautiful, state-of-the-art facility is located near Anacortes, Washington.

At didgwálic Wellness Center, we prioritize the well-being of our patients and staff alike. We offer our employees an excellent total compensation package, that includes some of the following. If this sounds like an opportunity, you’re interested in exploring further please apply today! We’re excited to meet you!

Some of Our Benefits Include:

• Competitive base compensation, with annual reviews for increase
• Comprehensive health, dental, and vision insurance with; no, to little out-of-pocket costs
• Employer-paid life insurance, AD&D, short- and long-term disability
• 401(k) Retirement Plan with up to a 4% employer contribution
• 3+ weeks of Paid Time Off (PTO)
• 12 paid holidays observed
• Great working hours for work-life balance
• Onsite snacks and meals during employee recognition events (often times monthly)
• Generous professional development and reimbursement for required professional license and certification renewals

What you'll do:

• Work with users to resolve system issues and document system change requests.
• Create documentation of all software enhancements and changes.
• Escalate software issues to vendors and liaises resolutions and changes to end users.
• Write SQL queries and develops reports for users and managers.
• Familiarize with Microsoft Office 365 and SharePoint administration.
• Maintain and support of the didgwálic Intranet site using SharePoint and other tools.
• Write user guides and other documentation that clearly defines system functions and features.
• Provide basic end-user training for software systems.
• Maintain a working knowledge of the organization and key business processes.

Must Haves*:

• Bachelor’s degree in Computer Science, Engineering, MIS, or another technology related degree.
• 3 - 5 years of experience working in an IT related field.
• Experience working with SharePoint and other MS365 products
• Experience working in a healthcare setting.
• Experience with HTML and software scripting languages a plus!
• Experience supporting Electronic Medical Records (EMR) systems highly desired.
• Detail oriented and able to create clear and maintainable documentation for a variety of systems and content management solutions.
• Extremely capable communicator who is clear, concise and adapts communication styles to stakeholder needs.
• Exceptional collaboration and problem-solving skills.
• Self-directed, able to manage time, and prioritize tasks.
• Ability to maturely handle sensitive data and comply with HIPAA data privacy rules.
• Ability to work in a multi-culture environment
• Ability to pass extensive criminal background check and pre-employment drug screening, as well as provide proof of Covid vaccination