Job description
Position Summary
This position is responsible for the accurate and timely testing of consumer products, reporting data, and writing technical reports.
Major Roles & Responsibilities
- Knowledge of how to access the latest revisions of standards, protocols, and test methods, with direction.
- Evaluate products submitted for testing for quality / safety issues, with direction from senior staff in a limited scope.
- Prepares a variety of samples for testing using prescribed testing methods, following testing standards / specifications, in a limited scope.
- Conducts testing or analyzes a variety of consumer products for basic bench analysis and limited analytical instrumentation using prescribed testing methods, following testing standards / specifications appropriate to the sample, in a limited scope.
- Use and verify (if applicable) test equipment and instruments, and maintain record keeping system for calibration / quality system integrity with direction.
- Maintain test equipment, supplies, lab cleanliness (and limited analytical instrumentation).
- Accurately record test data per BV Quality guidelines.
- Assist with department testing in other areas, with direction, as required.
- Organizes and manages workload to meet or exceed laboratory turn around time and client expectations.
- Assist in the technical and administrative aspects of various departmental projects as directed.
- Accurately compile data, prepare and review written technical reports in a limited scope
- Interface with senior staff for direction on interpretations pertaining to compliance and standards.
- Identify and troubleshoot technical issues in a limited scope with direction from senior staff.
- Adhere to the requirements of the Bureau Veritas Consumer Products Services Quality System.
- Provide feedback to department manager regarding departmental systems, processes and recommendations for improvements and meeting department / quality objectives.
- Follow the guidelines set forth in the Bureau Veritas Consumer Products Services, Inc Safety / Chemical Hygiene Plan.
- Other duties as defined by Manager, department needs and workload.
Additional Responsibilities for Technician II:
- Evaluate test results data, with direction.
- Interpret and apply industry standards within a limited scope and with direction.
- Offer problem resolution, as applicable, for any client issues/questions identified, while aiming for enhancing client satisfaction and improving client relations.
- Conduct verbal and written communications with internal clients regarding administrative and technical issues, with direction.
- Participate with senior staff in client meetings / visits, when appropriate.
- Identify and troubleshoot technical issues in a limited scope.
- Consult with other technicians / engineers on various issues, seeking direction as needed.
- Write, train, implement and update lab procedures with direction from senior staff
Additional Responsibilities for Technician III:
- Independently evaluate test results data.
- Reviews contract requirements prior to testing in order to ensure adherence, in a limited scope.
- Train employees on sample preparation/testing methods and procedures.
- Interpret and apply industry standards within a limited scope.
- Organize and monitor workflow of other technicians in the lab.
- Provide direction/mentoring to other technicians.
- Assist in the development of tests specifications / methods with direction from senior staff.
- Participate in client visits / meetings, when appropriate.
- Prepare quotes with client services in a limited scope and with direction.
- Identify and implement improvements in the areas of testing quality, accuracy, and efficiency.
- Develop/update test protocols to include current and correct testing that incorporate client specific requirements
- Assist with any special projects as needed
- Assist with report writing by consolidating data and filling data into protocols
Knowledge, Skills, Abilities
- Problem solving and process improvement ability
- Possess and demonstrate written and verbal communication skills
- Organization and time management skills
- Ability to perform multiple tasks
- Ability to prioritize individual workload to meet or exceed deadlines
- Individual and team work ethic
- Basic computer skills: Windows, Word & Excel.
- Attention to detail
- Technical aptitude
Experience and Educational Background Required for the Job
Technician III:
- 2 year technical degree and 2-4 years related experience; or
- 4 year technical degree
- Packing & Transit knowledge/experience preferred*
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