Job description

Job Group: Retail Store Support Job Number: 500000358
Job Family: Operations FLSA: Non-Exempt
Job Subfamily: Retail Store Partners

Job Title: shift supervisor

Job Summary and Mission

This position contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. Models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
• Executes store operations during scheduled shifts. Organizes opening and closing dutiesas assigned.
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
• Utilizes operational tools to achieve operational excellence during the shift.
• Maintains regular and punctual attendance.

Summary of Experience Customer service experience in a retail or restaurant environment

Basic Qualifications

Years

1 year

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Available to work flexible hours that may include early mornings, evenings, weekends,nights and/or holidays
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
• Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers
• Meets required dress code
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
• At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees

Required Knowledge, Skills and Abilities
- Ability to direct the work of others
- Ability to learn quickly
- Effective oral communication skills
- Knowledge of the retail environment
- Strong interpersonal skills
- Ability to work as part of a team

Core Competencies

• Customer Focus: Delivers legendary service that meets and exceeds all customers' expectations
• Ethics and Integrity: Adheres to Starbucks values, beliefs and principles during good and bad times
• Composure: Remains calm, maintains perspective and responds in a professional manner when faced with tough situations
• Personal Learning: Takes personal responsibility for the continuous learning of new knowledge, skills and experiences
• Dealing with Ambiguity: Able to successfully function during times of uncertainty and changing priorities
• Decision-Making: Makes timely and quality decisions based on a mixture of analysis, wisdom, experience, and judgment
• Interpersonal Savvy: Builds effective relationships with all people; up, down and sideways, inside and outside of Starbucks
• Results Oriented: Gets results and achieves goals Physical Requirements

Proficiency Ratings Legend

O = Occasional (up to 25% of time) F = Frequent (26%-74% of time)
C = Constant (75% or more of time)

Requirement
Bending/Twisting: Continual, intermittent flexing or rotation of the wrist(s) and spine.

Proficiency: F

Carrying: Moving an object, usually by holding it in hands or arms, or on shoulders. Proficiency: O - up to 40 lbs

Climbing: Ascending or descending ladders, stairs, ramps, poles, and the like, using feet and legs, and hands and arms.

Proficiency: O

Communicating: Transmitting, conveying or receiving information or direction in a clear and effective manner; may include verbal, written, or other means of communication.

Proficiency: C

Computer: Usage or other special equipment operated. Proficiency: C - Bar equipment/POS Register

Handling: Seizing, holding, grasping, turning, or otherwise performing precision work with hand or hands. Proficiency: C - Around bar area

Kneeling: Bending legs at knees to come to rest on knee(s). Proficiency: F

Lifting: Raising or lowering an object from one level to another using hands, arms and shoulders, back and legs.

Proficiency: O - up to 40 lbs

Pushing/Pulling: Exerting force upon an object so that the object moves away from or toward the force. Proficiency: O - up to 40 lbs

Reaching: Extending hand(s) and arm(s) in any direction. Proficiency: C - Around bar area

Sitting: Remaining in the normal seated position. Proficiency: O

Standing/Walking: Remaining on one's feet in an upright position at a workstation or moving about a work area.

Proficiency: C - Up to 90% of the time

Stooping: Bending body downward and forward by bending spine at the waist Proficiency: F

Tasting/Smelling: Distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or
odors.

Proficiency: O

Vision: Clarity of vision at near and/or far distances. Proficiency: C

All Starbucks Job Descriptions are confidential and proprietary, and are to be handled in accordance with the Starbucks Standards of Business Conduct. Accordingly, job descriptions cannot be shared with individuals outside of the company without the written permission of the director Compensation, Starbucks Coffee Company.

Job Types: Full-time, Part-time

Pay: $20.96 - $23.79 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person

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