The Vertex Company is a services solutions provider that operates as a federal government prime contractor. With over 7,000 employees in 200 locations worldwide, the Mississippi-based company offers vertically integrated solutions for defense and commercial customers.

Delivering integrated turnkey lifecycle support from concept definition, to engineering and manufacturing, through the end of life support of complex systems and platforms, Vertex offerings include all levels of aviation maintenance, worldwide contractor logistics support, systems engineering and integration, specialized onsite mission execution, high consequence training programs for defense and commercial customers, and integrated supply-chain solutions. Over our 50-year history, we have perfected the balance of cost, schedule, and performance to offer high-quality solutions that consistently exceed customer requirements.

Vertex has proudly been headquartered in Madison, Mississippi since 1974. Madison is a rapidly growing community just north of the Capitol. In 2019, Madison, MS ranked #31 out of 18,446 Best Places to live in America. In Mississippi, Madison ranked #1 in Best Places to Live, Best Place to raise a family, Best Public Schools, and safest city to live in. Vertex Aerospace strives to make a meaningful community and economic impact and was recognized as an MS 100 leading private company. Most recently Vertex was awarded the 2022 Military Friendly® Employer designation and ranked number six in the nation on the Military Friendly® Supplier Diversity Program list.

The Vertex Company is a portfolio company of American Industrial Partner (AIP), an operationally orientated private investment firm with a 30-year track record of working with management teams to build scaled world-class businesses (www.americanindustrial.com).

The Vertex Company is looking to add an experienced ServiceNow Administrator to our growing team. This is a fantastic career opportunity for a proactive, highly motivated individual. This includes support of physical and virtual servers at multiple locations.

Responsibilities:

• Design service catalog items in accordance with customer requirements.
• Publish and maintain service catalog items.
• Create and maintain service portal pages and content.
• Manage customer experiences via portals, pages, and items.
• Manage user experiences within the Now platform via homepages, dashboards, and workflows.
• Create and maintain application and technical services.
• Manage core foundation data, tables & columns, and configuration item (CI) classes.
• Create and maintain SamPro packages.
• Accurately create, test, and manage update sets in a high-paced environment.
• Use best business practices to configure tables, forms, and workflows.
• Consult on the creation and modification of business processes based on knowledge of the Now platform.

Qualifications:

• Bachelor's Degree in IT or a related field AND 6+ years of IT experience in Information Technology Systems and/or Software engineering, development, and delivery OR Education/Experience equivalence.
• The ability to work completely independently or with a team
• Strong analytical, problem-solving, and organizational skills
• Strong interpersonal, communication, and presentation skills
• Ability to effectively manage time
• Energetic, able to switch gears quickly from task to task
• Desire to learn; independently and on the job
• The position requires US Citizenship.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)