Job description
Provide service in the Mortgage Servicing Division on request for copy of policies, endorsements, general orientation on the policy, payments, collection, among others. Validation and evaluation of new applications. Collect consumer financial information to determine eligibility. Request and follow up on customer’s documentation. Preparation and analysis of files. Evaluate the different alternatives and make decisions to solve the customer immediately. Ensure the retention and growth of the customer portfolio through outbound calls. Analyze customer service and claims needs. Ensure compliance with policy standards, state and federal regulations. Comply with the assigned work schedule and with the measurement requirements established by the unit.
- Must have an excellent disposition and outstanding customer service skills, including telephone skills and etiquette, be customer service-oriented. A willingness to serve.
- Detail-oriented with analytical skills.
- Excellent oral and written communication skills in English and Spanish.
- Ability to establish priorities and to work with multiple tasks simultaneously.
- Ability to work under pressure and with a sense of urgency, to work with a team and collaborate with others to accomplish common goals.
- Excellent interpersonal and communication skills towards customers and coworkers
- Computer skills including knowledge of Windows Microsoft Office applications (Word, Excel, Power Point etc.).
- Some positions may require working sitting down or standing up and using telephone equipment.
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