This position has a direct impact on the overall effectiveness with which the branch accomplishes its membership objective and program goals. Ability to contribute to total staff efforts directly impacts overall success of the branch.

The incumbent will be successful if:

• Recruitment and development of an effective staff and volunteer base results in quality memberships for the youth and families at the Lake Highlands YMCA.
• The development and management of the Membership, Child Watch, Active Older Adults, and future Martial Arts and Dance budgets that allows for quality experiences for members in a conservative and responsible manner.
  

Benefits : Health, Dental, Vision, Long & Short-Term Disability, Medical and Dependent Care Reimbursement Plan, Supplementary Insurance (Cancer/Accident/Critical Illness), Employee Assistance Plan, Free family membership, Discounts on Y programs including summer camps, enrichment classes, youth sports, childcare and more! Eligible to enroll in a 403(b) tax deferred account at beginning of employment. 12% paid by the YMCA upon meeting eligibility requirements. (PTO) Paid time off based on hours worked and years of service. Training and leadership development opportunities. Employee referral awards of $50 and up.

Salary Range : $50,000 – $55,000 if annualized.

Under the direction of the VP of Operations, the Senior Membership Director manages all membership and active older adult related experiences & activities within the branch operations in accordance with the purposes & policies of the Association for the Lake Highlands Family YMCA. Additionally, this role manages the promotional activities which attract new members & administers his/her approved budget. Incumbent will serve as a staff liaison to a Branch Board Committee and play an active leadership role in the Branch Annual Campaign; and will ensure The Lake Highlands Y is represented by staff at all Association Membership Department Meetings/Events.

Responsibilities

• Establish and maintain harmonious relationships by promoting and demonstrating caring, honesty, respect and responsibility with staff, lay leaders, YMCA members and program participants and the general public.
• Responsible for the Membership Services departments at the Lake Highlands Family YMCA, which is receiving a major expansion and renovation in 2023, including membership growth, membership satisfaction and membership retention.
• In conjunction with the marketing department, this position is responsible for new sales, corporate partnerships, membership promotions and membership recognition and appreciation activities as well as community image and awareness.
• Responsible for all membership incentive challenges and special membership/community events.
• Accountable for managing the Membership Services staff along with supervision of Child Watch, Active Older Adult, and possible future Martial Arts and Dance staff.
• This position is responsible for various member and program participant account issues.
• Responsibilities with the Annual Campaign.
• Incumbent will implement all YMCA policies and procedures for risk management/ safety for all staff, volunteers and participants.
• Perform any and all other duties assigned by the VP of Operations or procedures assigned by the Association.

• Bachelor's degree in related field or 5 years customer service/manager experience preferred.
• YUSA Senior Director preferred.
• Formal training in customer service necessary.
• Experience in supervision, budgeting & program design/management required.
• Strong communication and interpersonal skills.
• Ability to exercise discriminating and independent judgment.
• Minimum physical fitness requirements include the ability to stand, walk, run jump, & train for a period of up to 60 -75 minutes.
• Full upper body range of motion and upper body strength to lift up to 25 lbs. is essentials.