SUMMARY

Plan, design, and launch efficient business and operations systems in support of core organizational functions and business processes specifically within digital marketing technologies utilizing OPTX and HALo.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following:

• Provides support to end users utilizing support service.
• Reports and maintains support information to service Information Technology (IT).
• Provides input and oversight for training needs. Assists and oversees in the coordination and training of end users.
• Provides input in the coordination and resolution of technical issues with IS including the application of upgrades, systems administration, and application integrations.
• Provides general system oversight, ensuring communication flows smoothly.
• Maintains consistency for all aspects of the system within each installed site.
• Collaborates to ensure data flows fluidly and supports customer needs.
• Configures system settings and options. Plans and executes unit testing and integration and assists with acceptance testing. Creates specifications for systems to meet business requirements.
• Provides and oversees end user support, training, and communications.
• Acts as point of contact for communication between application vendor and CNE.
• Serves as a point of liaison with IS and CNE to address business or systems issues.
• Performs other job-related duties as assigned.

SUPERVISORY/MANAGEMENT AUTHORITY

No supervisory/management authority.

EDUCATION AND EXPERIENCE

Bachelor’s Degree in technology, or other related field, and 3 to 5 years of progressive IT experience or an equivalent combination of education and experience. Must have previous experience using OPTX and/or Halo for digital marketing efforts. Experience with OPTX, HALo/Engage, IGT Suite, Atrient/Everi Promotional System is preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent written, communication, presentation, and computer skills including working knowledge of Microsoft Office products.
• Knowledge of Microsoft SQL.
• Working knowledge of applications and/or systems.
• Advanced planning, organizational, analytical, and creative problem-solving skills.
• Ability to provide excellent customer service to internal clients and work with all levels of leadership.
• Must be able to obtain and maintain licensing by the appropriate gaming authority.
• Must have and maintain a valid driver’s license.

WORK ENVIRONMENT

Work is primarily performed in a climate-controlled office setting. Work may require travel, including overnight stays. Work will require varied shifts including, weekends and holidays, as needed (on call).