The CAH Safety and Security Team Lead is responsible for coordination of the day to day operations of the department in the assigned location on all shifts. This position coordinates CRG requests with the Assistant Physical Security Operations Manager and ensures requisitions are entered. Additionally, this position evaluates applicants, schedules interviews, and completes all interview documentation to appropriately recommend job offer to applicants. This position orients, mentors, coaches, trains, and documents Security Officer Caregivers on standard operating procedures and improvements with patient/visitor interactions for all shifts. The Team Lead II works with the Assistant Physical Security Operations Manager to recommend, document, and deliver performance enhancement as outlined by policy. This position regularly interacts with leaders/senior leaders at the assigned site. Regular huddles to debrief patient/visitor interactions to support future improvements are conducted. This position ensures that daily work is completed to department standards on all shifts and recommends/implements new or adjustments to existing procedures. The Team Lead II makes service and staffing decisions independently and in collaboration with others and is responsible for redirecting the workload when appropriate for all shifts. Ensures regular Preventative Maintenance (PMs) and ILSM checks are completed by assigned deadlines as well as plans, organizes, and executes drills and inspections. The position assists with the development plans of assigned staff and ensures Security Officers in their scope complete training on or ahead of assigned deadlines. The Team Lead II ensures excellent customer service and communicates regularly with the Director of Nursing, Director of Operations, and the ED Manager for situational awareness. Emergent Security Officer schedule changes for all shifts are addressed by the Team Lead II which includes being assigned as on-call leader. Ensures Security Officer documentation is complete and detailed. The Team Lead II ensures all officers at the site receive regular communication to maintain situational awareness. The Team Lead II makes coordinates physical security requests such as keys and badges. Additionally, this position participates in new and remodel construction meetings as needed. This position supports other areas of the department and makes decisions independently or in collaboration with others. Accesses confidential, organizational information.

Job Duties & Responsibilities:

• Coordinates with Assistant Physical Security Operations Manager to initiate CRG requests, review applicants, schedule interviews, and document interviews to recommend appropriate job offers to applicants. Provides staff education and mentorship on approved department processes and procedures for all shifts. Debriefs post-incident/event situations and assists with investigations with involved Security Officers. Mentors/coaches Security Officers on de-escalation techniques and patient/visitor situational engagement. Documents debriefings and recommendations for future process improvement. Recommends changes to departmental procedures based upon debriefings and implements as appropriate. Ensures all Security Officer training is completed on or before the defined deadline. Coordinates, documents, and delivers performance enhancement according to policy.
• Makes daily rounds and quality inspections. Ensures Security Officers complete and document rounding. Ensures regular rounding and frequent contact with Director of Nursing, Director of Operations, and ED Manager for changes to situational awareness. Participates in site leadership meetings as required. Reviews security reports and activity logs. Makes recommendations for operational improvement to Enterprise Security leadership. Ensures security reports and activity logs are detailed according to daily events/situations. Compiles security reports and distributes to the Physical Security Operations Manager.
• Coordinates physical keys and ensures appropriate completion of key documents by Caregivers. Ensures badges are made correctly and promptly. May create badges when needed. Participates in new and remodel construction planning meetings to ensure physical security is addressed where appropriate.
• Ensures that Security Officers on all shifts complete regular Preventative Maintenance (PMs) on fire extinguishers and exit signs. Ensures ILSM checks and drills are completed on or ahead of schedule.
• Escalates organizationally visible and/or high risk situations to the Physical Security Operations Manager, Director of Nursing, Director of Operations, and ED Manager.
• Maintains detailed working knowledge of and collaborates with the Environmental Safety Department to ensure compliance with Life Safety, EOC and Emergency Management Standards for TJC, CARF, EPA and other accrediting bodies. Serves as Physical Security liaison for the Environmental Life Safety Committee and Workplace Violence Committee.
• Directs planning, organization and conducting of drills and inspections required to comply with Life Safety, EOC, Emergency Management Standards for TJC, CARF, EPA, and other accrediting bodies.
• Communicates effectively with all Caregivers. Ensures completion of shift turnover for situational awareness of the oncoming shift by the departing shift. Remediates emergent schedule changes from Security Officers. Ensures shifts have appropriate coverage.
• Assists with strategic and departmental planning to enhance operational efficiencies and achieve department goals. Collaborates with leaders to ensure department budget is within budgeted amounts and makes recommendations for future planning as needed.
• Ensures staffing for all shifts is filled, maintains Kronos information for all shifts is up to date, and is available during assigned on-call dates to provide leadership support.

Education Requirements:

• Highschool Diploma or GED

Major Concentration:

• Ohio Peace Officers Training Academy (OPOTA), Ohio Corrections Officer Training or Military Police Experience preferred.
• Completion of 36 hour basic fire training, IAHSS Advanced Level Certification (CAHSO), and/or Security System training preferred
• Valid Ohio Driver's License