Job Description

Who We Are:

Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.

We are hiring outbound call center employees for a full time Sales Support Specialist position in AMI. In this role out of our Provo, UT call center, you will act as an ambassador between the sales professionals and our field technicians/managers. This position is hiring eager customer service representatives to work with the scheduling and escalation of security installations. We are looking for reps that:

• Have a positive attitude

• Are driven to do better every day

• Demonstrate exceptional communication skills

• Are goal-driven

• Have a competitive spirit

• Provide stellar customer service

Accountability and problem solving are qualities found in every single member of our team and we are looking for people to help build our fun and engaging work environment. Every call must be handled with care and treated with the intent to go above and beyond every time as you ensure every interaction has a smooth, positive transition from the point of sale to the installation of our customer's equipment.

What We Offer:

• Full Time employment

• $15.00/hr plus Performance Bonuses

• Paid training

• Variety of schedules available, the department is open seven days a week, 6:00 am - 11:00 pm MT

Minimum Qualifications:

• Completed High School Education, GED, or equivalent

• Must be at least 18 years of age

• Computer Literate

• Desire to engage customers in an upbeat, helpful manner

• Ability to pass a background check and be licensed through the State of Utah as a Burglar Alarm Company Agent

Preferred Qualifications:

• Sales/Customer Service Background

• Ability to creatively solve problems

• Ability to multi-task (especially while talking on the phone)

• Attention to detail

Why You’ll Love Working Here:

• FREE Daily on-site catered lunch/snack/drinks

• Access to our private health clinic, 24/7 Gym, basketball courts, sand volleyball pits and much more

• Mental health resources, including free, professional, and confidential counseling services available 24/7.

• Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride, Vivint Veterans

• Employee pricing on Vivint products

• Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization

• Career development and leadership opportunities

• Discounts with various national companies and vendors

• Casual dress code

Company Benefits:

• 10 Paid Holidays

• Paid/Unpaid time off

• Medical/dental/vision/life coverage

• 401(k) Plan + Employer Match

• Paid Maternity, Paternity, & Adoption Leave

• Career Development and Leadership opportunities

Vivint Values:

• Honesty and Integrity Come First – Do the right thing

• Customer Obsession is Our Advantage – A relentless passion to serve the customer

• Innovation is Essential – Today’s innovation is tomorrow’s lifeblood

• We Win Together – Individuals win games; teams win championships

• Exceptional is Expected – Talk is cheap; create value, not just motion

FIND OUT MORE ABOUT WHAT IT'S LIKE TO WORK HERE:

• https://www.youtube.com/watch?v=d2f4KguloeU

• Vivint.com/Careers

• https://www.vivint.com/company/about-us

Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.