****$1500.00 Sign On Bonus****

Position: RL&H Desk Coordinator (Customer Service Rep GA 1)

Summary:

At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.

Typical Duties

The Information Desk Coordinator serves as an Information Desk shift supervisor and assist the Assistant Director of Desk Operations with daily oversight of the operations of information desks. They enforce policy and procedures among the employees; are responsible for management of staff; are responsible for training, supervising, and evaluating all hourly undergraduate and graduate Desk Assistant staff; participate in an on-call rotation; work closely with university staff in crisis situations; respond to emergencies to support students and housing operations during weather-related or scheduled university closures, campus-wide disruptions, campus-wide health concerns or pandemics, etc. They assist in managing the administrative functions of residence hall information desks across campus such as managing the staff scheduling process, and provide leadership in promoting an atmosphere within the residential community that fosters responsible decision-making among the Desk Assistants.

Typical Education and Experience

Must have an HS diploma or GED.
Must have excellent communication skills Must have intermediate-level computer skills and the ability to learn new software.
Demonstrated commitment to student success and experience working in and fostering a diverse faculty, staff, and student environment or commitment to do so as a staff member at VCU.

Salary: $39,000 - $41,000

Salary Range: $39,000-$41,000

Position Details:

Department: DSA/University Housing
Employment Type: UF - University Employee FT
Restricted Status: No
FTE: 100
Exemption Status: Non-Exempt

Contact Information:

Contact Name: Joshua Edwards-Buck

Contact Email: edwardsbucjl@vcu.edu

Contact Phone: 804-828-7666