Job description

Job Description:

At Umgee we are dedicated to providing high quality, professional customer service. As a returns department associate you will be responsible for timely follow up and communications with our buyers in processing returns, discrepancies, invoice corrections and solutions towards returns claims.

This job requires a high level of communication both through email and phone, in which you must always demonstrate professionalism and positive demeanor assisting our customers.

Qualifications & Responsibilities:

• Ability to deliver great customer service and positive returns claim experiences to our buyers
• Strong interpersonal skills to address and accommodate our customers needs
• Ability to troubleshoot and resolve problems efficiently and creatively.
• Must be able to navigate Microsoft Office programs
• Excellent time management, communication and attention to details
• Assist with customer service order processing duties when needed

Additional Requirements (Education, Training, Experience):

• Graduation from High School or GED equivalent
• Minimum 2 years of related customer service experience preferred

Job Type: Full Time (Monday – Friday)

Job Type: Full-time

Pay: From $17.50 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Los Angeles, CA 90011: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Returns Processing: 2 years (Preferred)

Work Location: One location

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