Job description

What you will do:

The NCR Back Office administrator will work with other departments to ensure that sales, food cost and labor reporting is timely and accurate. Additionally, you will assist the Help Desk in resolving issues and providing support to the restaurants.

Essential Functions:

· Serve as administrator for NCR’s Back Office (NBO) Software. Primary responsibilities include, but are not limited to, set up and maintenance of data definitions, vendors, invoices, raw materials, inventory, menu items, item mappings, recipes, reporting groups, hierarchies, and workflows.

· Coordinate with software vendors to prioritize enhancement requests and bug fixes. Manage release cycles that include testing, QA, pilot, roll-out, and support to ensure successful system-wide deployment without operations impact.

· Point of contact for all departments in regard to NBO and related NCR products.

Additional Functions:

· Provide support, as needed, for all systems (hardware and software) deployed to Pei Wei restaurants

· Isolate problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found

· Utilize call tracking system to clearly document incidents and troubleshooting steps taken to resolve

· Develop, test and deploy configuration changes and software updates to the restaurants with established change control procedures.

· Recommend and/or develop process, policies, and procedures that lead to a more efficient and effective customer service experience

· Participate in the daily activities of the Help Desk support team.

· Perform other duties and responsibilities as assigned by the Director of Information Technology.

Requirements:

Experience:

· 5+ years’ experience in restaurant technologies or multi-unit restaurant support.

· 2+ years’ experience with NCR Back Office (NBO) as an administrator.

· 3+ years’ experience with the NCR Aloha suite of products; Aloha POS, kitchen display systems, configuration center (CFC)

· 4+ years of business systems knowledge required, including POS, sales, labor, cash, inventory and system exports and imports.

· 3+ years proven experience with managing multiple high priority initiatives in a fast paced highly technical environment

Education:

· A Bachelor’s degree in related discipline, or equivalent combination of education and experience, is preferred.

· High school diploma or GED required.

· Aloha system certified a plus

Competencies:

· Strong analytical and problem-solving skills

· Ability to multitask effectively in a fast-paced environment

· Excellent written and verbal communication skills

· Strong customer relationship skills

· Organized, detail-oriented, and self-motivated

· Ability to communicate technical issues to a non-technical audience

· Project management experience a plus

Working Conditions:

· Position may require talking, hearing, kneeling, walking, crouching, crawling, grasping, pushing, lifting, sedentary work and visual acuity.

· After hour and weekend shifts are required

· On Call responsibilities

· Normal office environment

· Some travel may be required

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• On call
• Weekend availability

Education:

• Bachelor's (Preferred)

Experience:

• Restaurant Technology: 1 year (Required)
• NCR Back Office: 1 year (Preferred)
• Aloha POS: 1 year (Preferred)

Work Location: One location

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