Mirbeau Hospitality Services is seeking a friendly and enthusiastic Reservations Specialist who will be responsible for providing information, selling overnight accommodations, and dining and spa amenities for multiple Mirbeau Inn & Spa locations. The ideal candidate will have an outgoing personality, the willingness to learn and the ability to multi-task. Our mission at Mirbeau is to provide polite and friendly service that makes our Inn a memorable experience for our guests.

We can't wait to hear from you and for a limited time we are offering a sign-on bonus of $1000 paid after 3 months of employment!

Responsibilities

• Handle incoming phone calls for multiple locations in accordance with Mirbeau standards
• Assist guests in making reservations and process requests relative to hotel accommodations, dining and spa services
• Promote and sell spa services and overnight packages. Assist in the planning of guests' stay, answer general inquiries and special requests
• Accurately input all phone reservations and process online reservations across multiple platforms. Process payments and/or refunds. Confirm all details of a reservation verbally and by email
• Maintain complete knowledge of all sales promotions, packages and marketing efforts across multiple properties
• Understand and comply with all departmental policies, services, procedures and standards
• Process gift card orders

Qualifications

• High School Diploma or equivalent
• Minimum 1 year of prior experience in customer service or similar position in the hospitality industry, sales or office setting is preferred
• Ability to work flexible hours including some evenings, weekends and holidays
• Maintain a professional and friendly demeanor at all times
• Excellent written and verbal communication skills
• Superior customer service skills for both external and internal contacts
• Strong organizational skills including the ability to prioritize, organize and manage multiple tasks and details simultaneously
• Maintain a high level of guest confidentiality
• Ability to work as a team member as well as independently
• Computer proficiency including word processing, data entry across multiple platforms, spreadsheets and generating reports using standard software applications, minimum typing speed of 40 WPM

The health and well-being of our team members is a high priority at Mirbeau. As an employer of choice, we offer premium pay and rewarding benefits.

• Flexible Schedule
• A variety of health insurance options for full-time employees - up to 50% premium contribution by Mirbeau
• Dental and Vision Plans
• 50% discount on Spa Services
• 25% discount on Nail Services
• 20% discount on Food
• Employee Rate on Guest Rooms at all of our locations

With our competitive hourly rate + commission, reservationists can earn up to $25 an hour!

We believe that our employees are our most valuable asset. We are proud to be an equal opportunity employer and welcome applications from all qualified candidates.

If you desire employment in a beautiful setting with opportunities for growth, Mirbeau is the place for you!

Applicants must complete Employment Application to be considered.