Remote - Work from home opening

Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

Accountabilities

• Physician interactions (outbound phone calls, clinical prescribing questions, diagnosis validation, outbound fax resolution, etc.)
• Reviews and executes according to departmental SOPs for medical documentation
• High attention to detail
• Ability to multi-task in a fast-paced work environment
• Achieve productivity measures and maintain standardized quality metrics
• Identify, support and demonstrate the Company's culture and values to ensure quality service to both internal and external customers

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems
• Possesses understanding of service level goals and objectives
• Possesses strong organizational skills and prioritizes getting the right things done

Qualifications

• HS Diploma, GED or equivalent experience
• Basic math skills required
• Medical and Healthcare experience is a plus
• Prior computer experience using Microsoft Office systems required
• Excellent verbal and written communication skills

REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular/Hot Spot connections are NOT acceptable.

Download speed of 15Mbps (megabyte per second) (25Mbps – Minimum) but (50Mbps – Recommended) if nobody else at home streaming.

Upload speed of 5Mbps (megabyte per second) (10Mbps – Recommended)

Ping Rate Maximum of 30ms (milliseconds)

Hardwired to the router

Surge protector with Network Line Protection for CAH issued equipment

All internal applicants must meet the following criteria:

• Rating of “Meets Expectations” or higher during last performance review
• Have been in their current position for at least a year
• Informed their current supervisor/manager prior to applying
• No written disciplinary action in the last year

Anticipated salary range: $13.65 hr.-$16.75/hr.
Bonus eligible: No
Benefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD
.

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.