IAA, Inc. is seeking an Release Agent to join our team in Phoenix, AZ

Here at IAA, excellent customer service is at our core. That's why our Release Agents play such a meaningful role in the function of our branches and service centers.

Release Agents embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth.

What Do IAA Release Agents Do?

• Serve as the primary point of contact between storage locations, vehicle owners, and insurance providers to coordinate the tow of damaged or totaled vehicles
• Place outbound and receive inbound phone calls and text communication to confirm the availability of vehicles for pickup
• Provide a variety of customer support services through verbal and written contact methods
• Creativity, innovation and problem solving prowess to secure agreement from customers to pickup their vehicles
• Process orders and assignments and enter data into our internal computer systems
• Process all assignments that need to be worked by the end of each day
• Reference SLA and rules information to guide activities and inform the cadence of responses to customers
• Excellent customer service skills, proficiency with written and verbal communication
• Proficient with Microsoft Office products

What are the Requirements?

• Communicating abilities to speak with ease to customers
• A phenomenal teammate, willing to assist your peers
• Ability to utilize online tools for problem solving
• Multitasking
• Digital literacy
• Time management skills
• Positive attitude
• Proficiency to work unassisted
• Interactive skillfulness
• Professional and clean appearance

Education and Certification Requirements:

• A high school diploma is awesome, but equivalent work experience would be great too!
• 0-2 years’ previous work experience

In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.

About IAA:

IAA, Inc., a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. Ritchie Bros. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.

IAA is dedicated to providing equal employment opportunities regardless of race, creed, religion, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status. IAA is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform necessary job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)