Low Income Home Energy Assistance Program
Low Income Home Energy Assistance Program (LIHEAP) is a federally funded program aimed to assist low-income households that pay a high portion of their income to meet their energy needs. LIHEAP is funded by the U.S. Department of Health and Human Services, Administration for Children and Families, Office of Community Services.

THE OPPORTUNITY
Program Assistant is a support position that works under the direction of a Program Coordinator or other professional or management staff member and provides generalized support and services for a variety of program areas.

The selected candidate will have the opportunity to:

• Receive and review program application to determine eligibility and certifies clients for program services; counsel and advise applicants based on their needs and makes appropriate referrals to other community services agencies as applicable.
• Perform program implementation including the scheduling of trips, collection of fees, reservation of transportation, and the promotion and oversight of scheduled program activities.
• Provide information about resources, programs, service and entitlements, medicare, medical and other programs which exist under Human Services.
• Provide basic counseling about aging, nutrition, and low-income concerns and assists clients with independent living and long-term care matters.
• Maintain liaison with co-workers, community groups, government agencies and other entities to ensure maximum usefulness of programs.
• Maintain accurate files and records related to contacts with program participants.

For a full description of duties and responsibilities please review the job description here.
Ideal Candidate Statement
The ideal candidate for this vacancy will have exceptional customer service skills, experience working at a fast-paced front counter serving low-income and senior households and display initiative in carrying out assignments. Experience interviewing clients, determining program eligibility and working with difficult customers as well as being a team player and maintain effective working relationships with those contacted in the course of work is required.

MINIMUM QUALIFICATIONS
Human Resources will assess your application to determine if you are minimally qualified using the following recommendations.
One (1) year of experience in eligibility determination, counseling or intervention or in office support work which has included interpreting and explaining complex rules and regulations. Relevant experience may be substituted for the education on a year for year basis.

Click here to view the minimum Qualifications for Program Assistant, as well as the physical, environmental, and working conditions.
SUBMIT YOUR APPLICATION
Apply online by clicking the 'Apply" link at the top of this announcement. When your online application and responses to the required supplemental questions are complete, click 'Accept" .

If you have any questions regarding this recruitment, contact Nicholas Jetton in Human Resources at nicholas.jetton@edcgov.us.

RECRUITMENT PROCESS
The Human Resources Department will screen all applications to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process.

A training and experience evaluation will be utilized to determine an applicant's ability to continue in the recruitment process ranking for referral to specific vacancies. Based upon the information in the application and/or responses to supplemental questions, the applicant's education, training and experience will be evaluated using a pre-determined formula.

Supplemental questions play an integral role in this recruitment process. Please take the time to provide thoughtful and thorough responses. The information you provide may be used to determine your ranking for referral to specific vacancies. All work experience that is described or included in your response(s) MUST be included in the "Work Experience" section of your application. Do not refer to a resume or other documentation.

For more information on the recruitment process, click here.

Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures.

ADDITIONAL INFORMATION
The County of El Dorado is recruiting applicants for Program Assistant - Low Income Home Energy Assistant Program. This recruitment will establish a list for the purpose of filling current and future full time, part time, limited term and extra help vacancies for at least three (3) months. If you are interested in the position of Program Assistant with the Health and Human Services Agency, please submit your application.

• There is currently one (1) extra help vacancy in the Health and Human Services Agency, located in Placerville CA.

Extra help vacancies are made to maintain adequate coverage of work for short periods of time at frequent intervals, where employment is of a recurrent nature depending on the needs of the Agency; work may be seasonal, on-call, and/or for a limited duration. Extra help employees are not considered regular employees, therefore do not attain civil service status, and do not receive benefits or paid leaves; however, they do accrue sick leave consistent with the law. T his specific vacancy is anticipated to work approximately 28 hours/week.

Extra help vacancies are made to maintain adequate coverage of work for short periods of time at frequent intervals, where employment is of a recurrent nature depending on the needs of the Agency; work may be seasonal, on-call, and/or for a limited duration. This extra help position may transition to a regular full time employee if the conditions of Personnel Rule 1103.1 (Download PDF reader) exist.

Click Here for Frequently Asked Questions.

The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply.

Many job classifications require pre-employment medical screening. Depending on the job classification, medical screening may include drug testing, including but not limited to marijuana. A positive test may result in the revocation of an employment offer.

This classification may include positions that are subject to current California Department of Public Health (CDPH), State Public Health Officer Orders requiring all workers who provide services or work in facilities covered by the order to (a) have their first dose of a one-dose regimen or their second dose of a two-dose regimen of an approved vaccine against COVID-19, or (b) provide valid exemption as permitted by the order. An approved exemption would result in the exempted employee being required to wear a face-covering and be regularly tested for COVID-19.
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