Job description

Qualifications/Skills:

Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently with or without reasonable accommodation.

Essential:

• Strong written and oral English communication skills.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperation, and work with a minimum of supervision.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy.
• Ability to work well under pressure and handle multiple tasks at once.
• Ability to be well organized, maintain concentration, and think clearly while providing service to many guests at any given time.
• Punctuality; regular and reliable attendance.
• State food handler Certificate.
• Interpersonal skills and the ability to work well with co-workers and the public.
• Ability to comfortably learn and communicate all menu items
• Polished telephone etiquette skills
• Ability to prioritize in accordance with company standards

Essential Job Functions:

• Maintain complete knowledge of and comply with all policies and service procedures
• Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant.
• Maintain complete knowledge of correct maintenance and use of equipment, and use equipment only as intended.
• Maintain knowledge of reservation processes
• Complete all opening and closing side duties as assigned.
• Handle guest complaints gracefully
• Organize assigned stations and ensure readiness prior to guest arrival.
• Monitor and anticipate guest needs, respond promptly and acknowledge all guests even when busy.
• Handle guest complaints and ensure guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned station

ï Assist rest of restaurant staff if directed by shift supervisor.

• Maintain complete knowledge of all menus
• Maintain positive guest relations. Be familiar with all services/features, and local attractions/activities to respond to guest inquiries accurately.
• Promote environment conducive to teamwork.
• Answer customers' questions, and provide information on procedures or policies.
• Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
• Compute and record totals of transactions.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• Greet customers entering establishments.
• Issue receipts, refunds, credits, or change due to customers.
• Offer customers carry-out service at the completion of transactions.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Sort, count, and wrap currency and coins

Job Type: Part-time

Pay: $12.00 per hour

Physical setting:

• Casual dining restaurant

Schedule:

• Day shift
• Night shift
• Weekend availability

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