Job description

Patient Service Representative Job Description:

RESPONSIBILITIES

• Welcomes all patients to the Office by their name; provides a personal introduction.

• Accepts first hand-off from the PSC Scheduling Center by reading check-in notes and acknowledges comments or concerns communicated by the patient to the PSC Scheduling Center Agent.

• Educates patients on the completion of patient intake forms.

• Confirms, updates, and verifies all patient demographic and clinically necessary information.

• Obtains and updates patient insurance information.

• Assembles charts for all new patients.

• Reviews and updates the Patient Verification Form (PVF) for existing patients.

• Educates patients on next steps; performs patient hand-off to the Dental Assistant or clinician.

• Monitors patients’ waiting times; takes appropriate action to resolve patient flow issues, acknowledges wait times with patients, and offers solutions to accommodate patients’ needs.

• Partners with the Office team to ensure patients’ visits exceed expectations; takes appropriate action when visits do not exceed those expectations.

• Partners with the Office team to onboard and train new team members.

• Updates treatment plan information in the company system at the direction of the treating Doctor; collects and posts patient payments.

• Partners with the PSC Scheduling Center to appoint patients with a sense of urgency, ensuring access for walk-in and emergency patients.

• Partners with the Office Manager and Doctors to optimize the patient schedule and flow; ensures patients are scheduled according to the Doctor’s A/B scheduling preferences.

• Monitors dashboard reports for late patient arrivals, and missed appointments; follows-up with patients to confirm arrival or reschedule for same day or next available appointment.

• Monitors dashboard and completes daily patient appointment confirmations, PSC Click And Respond, (CAR) requests, and completes insurance verifications.

• Performs general office duties; mail distribution; filing and pulling of patient charts; daily chart audits; ordering of office supplies; daily shipping and receiving and shredding of protected health information.

• Maintains a safe, clean, and professional reception area including patient entrances, waiting areas and bathrooms.

REQUIREMENTS/QUALIFICATIONS

• Education Level: High School or equivalent

• Job Related/Industry Experience: None

• Ability to use Microsoft Office applications and company operational systems

• Physical Requirements: Mostly walking, talking, standing, and updating information in computer systems

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Work Location: One location

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