Introduction

Want to join a team of daring managers who care without reservations or limits? Our TriStar StoneCrest Medical Center team is looking for a Patient Service Manager. HCA Healthcare is an advanced healthcare network that has committed up to $300 million to our incredible team members over the course of three years.

Benefits

TriStar StoneCrest Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare is committed to research and clinical protocols. Do you want to impact standards of care and save lives across the country? Apply today to our Patient Service Manager and be a part of the innovation of ideas.

Job Summary and Qualifications

The TriStar Patient Service Manager will be an experienced and competent professional who is responsible for the management and documentation of day-to-day operations to ensure that patient and employee safety and HACCPS guidelines are maintained within the Food & Nutrition Department. This role will provide excellent customer service to all patients and employees.

What you will do in this role:

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  You will monitor and drive systems to support compliance with food safety (HACCP).
• Your role monitors and drives systems to support department sanitation.
• You will monitor and drive processes to ensure patient safety.
• You will ensure compliance with OSHA guidelines.
• In this role you will monitor and drive systems to ensure department security.
• You will monitor and drive system to ensure infection control practices.
• You will assist in the development and maintenance of employee competencies.

• You will participate in employee rounding.

• You will monitor, drive, and participate in coaching employees to professional and productive work behavior and to achieve patient satisfaction goals.
• You will manage the process to achieve physician lounge objectives and achieve catering goals.
• You will monitor and drive compliance with standard recipes and quality processes/standards in food production.
• Your role resolves customer complaints and reports to the Director.
• You will comply with HIPPA guidelines.

What qualifications you will need:

• High School Diploma / Equivalent Required
  
• 5-7 years food service experience preferred
  
• 1 year cooking experience preferred
  
• Food Handlers or ServSafe Certificate within 90 days of hire Required
  
• Certified Dietary Manager preferred
  
• Bachelors Degree, or Masters Degree preferred
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  • Knowledge of PATIENT SAFETY science principles, theory, methods, standards and regulatory requirements and experience with patient safety analysis techniques (methods), including root cause analysis, cause and effect analysis, and failure mode and effect analysis.
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  • Knowledge of HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply.
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  • Ability to USE DATABASE SOFTWARE to enter, retrieve, sort, and filter information as necessary for reporting or report generation
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This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).

TriStar StoneCrest proudly serves Rutherford County, Tennessee. Our 100 bed hospital offers complete medical care for adults and children. This includes emergency, surgical, and many other services. Our medical staff of about 500 physicians includes more than 45 specialties. Many physicians have offices on the hospital campus. Our staff is committed to providing quality patient care. We offer compassion and comfort in our modern facility.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Unlock your potential with a leading healthcare provider dedicated to its patients, colleagues and communities. Help guide our team as a Patient Service Manager and help us improve more lives in more ways.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.