Job description
About us
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
Bridge the gap between clinician and patient, by providing individual support and assistance in navigating the health care system to provide continuity of care.
Working with current RN Navigator disease team to provide non-clinical support regarding scheduling, pre cert process, follow up calls and record retrieval for timely appointments
Call new patients within 24 hours of visit to CCI to check in regarding follow up appointments and needs.
Work with CPN, Navigators, Social Work, Dieticians, Call Center, Providers, Radiology scheduling, chemo scheduling, and phone triage to support patients needs
Participate in daily multi disciplinary rounding on inpatient oncology unit, and identify needs and opportunities for coordination of care, follow up and scheduling
Act as a member of the Transition of Care team assisting patients in transitioning from inpatient to outpatient areas without interruption in services and care
Assist in connecting patients to services for support (ie: social work, financial counseling)
Tracking of all patient contacts, follow ups, barriers to care and outcomes
Ensures the delivery of patient care through the coordination of customer services
Participates in interdepartmental and ancillary activities to ensure quality, cost-effective patient care.
Responsible for all core competencies and Cooper standards of care
Experience Required
Minimum experience within a Customer Service, Contact Center or scheduling environment, preferably within a Healthcare environment.
Education Requirements
High School diploma or equivalent required
Special Requirements
Must display a genuine interest in providing an excellent Customer Experience that aligns with Cooper’s business goals related to patient access throughout the Cooper landscape.
Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
Scheduled Days / Hours: as needed
At
Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
Bridge the gap between clinician and patient, by providing individual support and assistance in navigating the health care system to provide continuity of care.
Working with current RN Navigator disease team to provide non-clinical support regarding scheduling, pre cert process, follow up calls and record retrieval for timely appointments
Call new patients within 24 hours of visit to CCI to check in regarding follow up appointments and needs.
Work with CPN, Navigators, Social Work, Dieticians, Call Center, Providers, Radiology scheduling, chemo scheduling, and phone triage to support patients needs
Participate in daily multi disciplinary rounding on inpatient oncology unit, and identify needs and opportunities for coordination of care, follow up and scheduling
Act as a member of the Transition of Care team assisting patients in transitioning from inpatient to outpatient areas without interruption in services and care
Assist in connecting patients to services for support (ie: social work, financial counseling)
Tracking of all patient contacts, follow ups, barriers to care and outcomes
Ensures the delivery of patient care through the coordination of customer services
Participates in interdepartmental and ancillary activities to ensure quality, cost-effective patient care.
Responsible for all core competencies and Cooper standards of care
Experience Required
Minimum experience within a Customer Service, Contact Center or scheduling environment, preferably within a Healthcare environment.
Experience in or knowledge of any of the following is preferred: central scheduling, medical terminology, insurance verification, registration, or hospital/physician office.
Education Requirements
High School diploma or equivalent required
Special Requirements
Must display a genuine interest in providing an excellent Customer Experience that aligns with Cooper’s business goals related to patient access throughout the Cooper landscape.
Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
Ability to maintain (or exceed) minimum quantitative and qualitative performance metrics and expectations defined for position.
Scheduled Days / Hours: as needed
Per Diem
Day
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