PRINCIPAL ACCOUNTABILITIES

In addition to the key accountabilities listed, employees working in this position are expected to accept and perform other duties as requested. All employees are responsible for integrating security practices in daily work by appropriately using and safeguarding SH IS resources in compliance with SH policies and procedures.

Assignment Specific Responsibilities

• Greets patients/family members and obtains and/or verifies demographic, clinical, financial, and insurance information in the process of financially clearing patients for service delivery, including the entry of patient/guarantor information in the patient registration/accounting systems, collection of patient signatures on all appropriate forms and the imaging/copying of registration documents
• Utilizes inputs to authenticate and register patients for service delivery for patients who have registered through the Patient Access Center; for those who are not registered, completes the end-to-end process of registration through close-out for service delivery
• Obtains and processes signed physician orders
• Conducts insurance eligibility/benefit verification, referral/authorization, and financial education on designated accounts
• Calculates estimated patient liability, informs patient/guarantor and actively collects and/or processes patient payments
• Refers appropriate cases to financial counseling for follow-up and consultation
• Executes other duties as assigned, such as cashiering, bed management, and communications
• Enhances the patient experience throughout all patient interactions, which will be face-to-face, demonstrating knowledge of Sutter’s Health system and service offerings
• Performs revenue cycle tasks necessary to ensure compliance and exceptional customer service
• Authenticates patient identity throughout all processes
• May provide directional support to patients and/or family members
• Maintains knowledge of applicable Federal, State, and local laws and regulations, Standards of Conduct, as well as Sutter policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior
• In initial year, participates in cross-training and job enlargement opportunities for Major job responsibilities. Works with direct supervisor to identify minor set of responsibilities to develop and perform in support of peaks, valleys and cycles across the Shared Services Organization and individual career growth opportunities. Performs both Major and Minor responsibilities after initial year

Continuous Improvement

• Supports the implementation of programs, policies, initiatives, and tools specific to the Shared Services Organizational process owned by Patient Access across the Shared Services Organization.
• Contributes ideas and actions towards the continuous improvement of Patient Access related processes within area of influence

Performance Management

• Ensures delivery of business results by meeting or exceeding all individual operating metrics
• Plans and organizes work so Individual Operating Metrics and Service Level Agreement objectives are realized
• Recognizes and communicates potential issues to team leader as appropriate

People Development

• Adaptable to learning new processes, concepts, and skills
• Seeks and responds to regular performance feedback from team lead; provides upward feedback as needed

Relationship Management

• Maintains positive work relationships with members of other teams in the Shared Services Organization to communicate effectively and to ensure compliance with cross-team responsibilities
• Assists in ensuring efforts of the Patient Access Client Location Team support building strong peer-to-peer relationships

SKILLS AND KNOWLEDGE

EXPERIENCE

EDUCATION

Education Level: HS Diploma Required

LICENSURES AND CERTIFICATIONS

Certified Healthcare Access Associate - CHAA Preferred

Pay Range: 24.35-29.69