Job description

OUTSIDE PUBLIC SAFETY ACCOUNT MANAGER

· Operating as the lead point of contact for any and all matters specific to your accounts

· Building and maintaining strong, long-lasting customer relationships

· Overseeing customer account management, including negotiating contracts and agreements to maximize profit

· We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

· Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports.

· Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel.

· Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.

Responsibilities

· Serve as the lead point of contact for all customer account management matters

· Build and maintain strong, long-lasting client relationships

· Negotiate contracts and close agreements to maximize profits

· Develop trusted advisory relationships with key accounts, customer stakeholders and executive sponsors

· Ensure the timely and successful delivery of our solutions according to customer needs and objectives

· Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

· Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

· Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

· Prepare reports on account status

· Collaborate with sales team to identify and grow opportunities within territory

· Assist with challenging client requests or issue escalations as needed

Requirements

· Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role

· Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

· Solid experience with) and MS Office (particularly MS Excel)

· Experience delivering client-focused solutions to customer needs

· Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

· Excellent listening, negotiation and presentation abilities

· Strong verbal and written communication skills

Job Type: Full-time

Salary: $30,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) Matching
• Dental Insurance
• Health Insurance
• Paid Time Off
• Retirement Plan

Job Type: Full-time

Pay: $30,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Company car
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Travel requirement:

• Travel

Ability to commute/relocate:

• Sidney, OH: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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