Job description

Are you looking for a rewarding position with a fast-growing, high-tech, fun group of professionals? Erik Swanson Orthodontics is looking for a few good men and women! We are ADDING not replacing--GROWTH OPPORTUNITY

Are you the type of person or do you know someone that knows how to work hard in a fun environment? Would you like to be mentored by the entire ES Orthodontics team, including Dr. Swanson, and work with the best patients in the area?

Do you have a good understanding of customer service? Would you want to be part of a FAST growing company and be at the leading edge in your profession? It will be the opportunity of a lifetime. You will get to learn orthodontics from the ground up. Plus you will be working with some of the BEST in our profession.

ABOUT THE ROLE

We're looking for an experienced Treatment Coordinator to help customers who visit our office to become members of our Orthodontic Family. Our Patients come into our office with the goal of feeling more confident and perfecting their smiles. Our Treatment Coordinator helps patients achieve the smile of their dreams by partnering with our doctor to deliver an exceptional in-clinic experience and consultation.

This is an opportunity to make a meaningful impact by selling our customized treatment plans to our community. You'll be scheduled to perform up to 35 Free Consultations per week, this includes clearly articulating our unique practice differentiators, presenting treatment goals to patients, and starting new patients on their orthodontic treatment. We will also train you on how to assist the doctor in procedures that help patients progress towards the smile they've always wanted.

HOW YOU'LL HAVE AN IMPACT

• Achieve a same-day conversion rate of 60% or more and same monthly conversion results of 75%
• Drive high patient satisfaction by clearly communicating treatment goals and next steps
• Lead all pre-sale preparations (confirm appointments and post-appointment follow-ups),
• Convert prospects to active patients (we supply the leads through our marketing channels).
• Send prompt follow-up communication to patients, enter all information timely in our electronic medical records, send communications to General Dentists and assist with follow-up sales and patient communication.
• Provide a smooth hand-off to our treatment planner team so patients have a phenomenal experience.
• Provide clinical care to all our existing patients. This included performing procedures independently, such as using an itero intraoral scanner to take images of patients' teeth and taking clinical pictures using cameras to capture images of patients' teeth.
• Maintain clinic equipment such as scanners, x-rays, and dental units, export patient scans & x-rays.
• Perform other duties as assigned

WHAT YOU'LL BRING

• 2-3 years of working experience
• Must be willing and able to be onsite in clinic each day
• Must be willing to work Monday – Thursday
• Typical physical demands, twisting and ability to lift 45 lbs, able to stand for 8 hrs at a time, and coordinate movement of small instruments.
• 1+ years sales experience preferred
• You love to collaborate and work with members of different team members jumping in to provide support to members of your team if needed.
• You lead with empathy, patience and a positive attitude.
• You are intrinsically motivated to provide the best experience and care to customers, constantly looking for ways to improve processes and drive results.
• You are adaptable and flexible - excited to work in an environment that is constantly evolving.
• You are an excellent communicator, regardless of channel (written & verbal) or group of people (both internal and externally.

NICE TO HAVE

• Prior sales experience in sales quotas and conversion
• Prior experience in a dental/orthodontist office assisting medical professionals

WHAT WE'LL BRING

• Competitive medical + dental coverage
• Bonus compensation paid monthly
• Benefits including medical, vacation, paid holidays, and 401K
• Opportunity for growth as the company expands
• Discounted orthodontic treatment
• Compensation Range: $25 - $35 per hour plus commissions

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Opportunities for advancement
• Paid sick time
• Paid training
• Profit sharing
• Retirement plan
• Uniform allowance

Schedule:

• Monday to Friday

Work setting:

• In-person
• Office
• Private practice

Ability to commute/relocate:

• Los Gatos, CA 95032: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: In person

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